Wivenhoe Surgery

2 reviews

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Spring Lodge
71 The Avenue

01206 824447

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2 reviews from the local community

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Wivenhoe Surgery Feedback

  1. Receptionist

    Doc told me on last visit should symptoms return must see her as referral would be required. Receptionist says no you will see Matron or nothing. Used NHS 3 times in my 50 years and cant get help when I need it.

  2. worst surgery i have been to

    This has to be the worst surgery i have came across throughout the many countries i have visited, even Cambodia, Vietnam, and Ethiopia were much better. Some individuals are very unhelpful, and sometimes they lack profer information, also i have found this surgery does not follow what the NHS website states in terms of processes and how to deal with things. Very disapointed one doctor was very rude and nothing was done about it after complaining about it. I have risen 3 complaints and still nothing happens, which speaks for itself. Also I find the current appointment system a shambles. Other surgeries i have been to don’t operate this type of system. You struggle to get an appointment and you can’t book more than a week in advance as i was told by the receptionist which does make any sense. Its pure luck if you get an appointment. Majority of the time its easier to go to walk in centre in Colchester as its quicker and much much better service, but this is obviously what the surgery’s tactic is. Also complaints are just are never rectified, it seems once they reply to the complaint thats it their word is final and just say if your not happy go complain elsewhere type of attitude. If another surgery was opened up in Wivenhoe this would be empty. It only seems to be this one like this in the area, as i have been to a few others and they were good especially the Great Bently one which was very professional.