Speak to our team

Speak to our team

Our experienced staff in the Information & Guidance Service can help people access, understand, and navigate health, social care and wellbeing services in Essex.

Anyone can contact us confidentially for help on health and social care services near you, how to access the support you need, what to do if you have a concern or complaint or how to share feedback about services. Between 10am and 2pm on Monday, Wednesday and Friday we are available on live chat in the bottom right of your screen.

technology phone


Message us on 07712395398, Monday - Friday, 9am to 4:30pm, at the cost of your standard message rate. We're also on WhatsApp, click here to send a message.


Dial 0300 500 1895 on weekdays from 9am to 4:30pm. If the line is busy, please leave a message and we'll get back to you within 1 -2 working days. All calls are charged at the cost of a local call.


Email our team for support at [email protected]

We make every effort to safeguard your information; you do not have to tell our Information and Guidance Team anything you don’t want to, and you do not have to give your name or location. Any information you do give, will not be shared with any other organisations without your permission. 

We record the details of all enquiries securely and use this information to capture trends and help improve people’s experiences of health and care in Essex. The records of all enquiries are stored and destroyed in line with our data retention policy. We will only break your confidentiality if we believe that you, or another person, is at risk of harm.

View the latest call data and trends for your local area on our map here.

Use the form to send us a message. Alternative contact methods are above.

"This is what I've been looking for. I'm so glad I found you.  It's like finding an Aladdin's cave of information, it saved me a lot of searching."


"They were a real pleasure to talk to at a time when I had been messed around by numerous places all playing the jobsworth card and refusing to listen to me. By the time I got through, I was at breaking point and the pleasant, understanding and professionalism of the team managed to bring me back to a place where I could feel human again."


"I'm so glad I found this service. I've mentioned it to other occupational therapists and will be using it again. Thank you."


"You made me feel like I wasn't fighting on my own and you sent some incredibly useful information. What a wonderful company you are! How helpful you are!"