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Address
Crompton Building
Writtle Road
Chelmsford
Essex
CM1 3RW
Contact
01245 347539
www.whitleyhouse.co.uk/
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Manage Whitley House Surgery?
14 reviews from the local community
Read Feedback#12 of 227 GPs services in Essex
Whitley House Surgery Feedback
Excellent, caring service.
I have always been able to see a doctor when I needed one. All staff are helpful. Doctors are compassionate and efficient.
Jan Brown, Customer Service & Reception Manager replied on
Thank you for the five stars.
We try to provide the highest level of care and we are pleased that you have received such positive compassionate experiences.
Thank you
Can never get appointments
Having waited a week for a letter to have blood tests done, have just called to be told that the Dr has said I don’t need to have them re-done. Having received no telephone call to tell me that at what point did you think I could read your mind! Or maybe you have a Dr there that could fix that too. If I could give a minus rating I would
Jan Brown, Customer Service & Reception Manager replied on
Thank you for taking the time to leave your comments. Should you wish to discuss this matter further, please contact the surgery. I shall be pleased to speak with you.
Jan Brown
This practice is the best I've ever used.
Everyone I’ve ever encountered here, from the GP’s and receptionists, to the people in the pharmacy are helpful and kind. I feel very lucky!
Jan Brown, Customer Service & Reception Manager replied on
Thank you for taking the time to provide such positive comments.
We are pleased that you have received such a good experience. All the Doctors and staff try their best to give the Patients the highest level of care at all times.
Thank you for the 5 stars
Busy practice. All Staff helpful, caring.
Since joining this practice the GPs and staff have often gone the extra mile to help myself and my late husband. They will not just give pills for remedy but often good advice or support for alternatives to help. Thank You. [What was good about the service? How do you think this service could be improved? – edited by HWE] Booking on line, having early appointments works well, so you can still go to work. Perhaps one night as a “late night appointment’s” for working people might help.
Manage Whitley House Surgery?
great staff & gps
feel listened too, appreciated & that I matter, we matter as a family. great having chemist attached too that is open late 🙂 OPtions to get seen or have phone call whenever we have needed t. Daughter has disabilities & very adaptable for her : )
Manage Whitley House Surgery?
great staff & gps
feel listened too, appreciated & that I matter, we matter as a family. great having chemist attached too that is open late 🙂 OPtions to get seen or have phone call whenever we have needed t. Daughter has disabilities & very adaptable for her : )
Manage Whitley House Surgery?
Did not get a call back
Hard to get a appointment even with a lot of serious health conditions.
Very noisy small waiting area. Turn off the radio let people sit upstairs as quiet much needed when head problems.
Manage Whitley House Surgery?
Professional care and personal approach.
I appreciate the professional care and personal approach the surgery has provided me with for the last 45 years especially through some very difficult times. Very satisfied.
Manage Whitley House Surgery?
Outstanding care, attention, support & Help
Every contact, appointment, follow up and service structure is/ has been outstanding
Manage Whitley House Surgery?
I have always been with whitley house.
Whitley house surgery has always provided me with 5* treatment. I particularly have to commend [XXXX – edited by HWE], he has been amazing in some very difficult times of my life. they are professional, friendly and make people feel safe. would not want to go anywhere else. [What was good about the service? How do you think this service could be improved? – HWE] I think the only part of the service that can be improved is the reception ladies need a little more understanding, that when you trust a particular doctor, you sometimes just need to see that doctor even if the wait is longer. its not people being awkward.
Jan Brown, Customer Service & Reception Manager replied on
Thank you for your kind comments and 5 stars.
The reception staff endeavour to find the most suitable solution or appointment for a patients needs and we take onboard your comments. It is never our intention to make anyone feel awkward.
Thank you for taking the time to provide feedback.
Excellent service, hard to find these days
Very pleased with this as my new surgery after moving to the area. Both my wife and I have always been seen at convenient times, by our choice of Doctor, for pre-planned appointments. We haven’t yet needed to request an emergency (same day) appointment however from sitting in the waiting room it always appears that these requests are met. Online services (including appointment booking) work brilliantly for advance bookings too. Receptionists and Doctors I have met have all been polite and kind, and I have trusted them.
Manage Whitley House Surgery?
100% happy with this
I can not rate this surgery highly enough. I get an appointment most of the time and if not then I always get offered a phone call by a doctor. The doctors are great and Dr xxxxx [edited by HWE] is brilliant, helping my baby and me during a milk allergy problem and more.
Jan Brown, Customer Service & Reception Manager replied on
Thank you for leaving positive feedback on your experiences at Whitley House Surgery. We strive to provide a quality service in a very demanding environment and we are grateful for your comments.
Excellent service
My elderly parents have recently moved to the area and have very well looked after by Whitley House. The GP’s went out of their way to do home visits when necessary and the reception staff have been really helpful in answering any questions that we have had about their care.
Manage Whitley House Surgery?
Impossible to get an appointment and rude
Only way to get an appointment is to go in person before 8 am and beg! Will not give an appointment over the phone unless it is for weeks ahead. Claim to open at 7 am but don’t switch phones on until 8 and you can expect to wait at least 30 minutes before you get to speak to one of their very rude receptionists only to be told, no appointments today, try tomorrow, and then repeat the whole experience again.
Jan Brown, Customer Service & Reception Manager replied on
I am sorry to learn of your experience.
A number of appointments are released and made available every morning both for that day and several days in advance. We also make future appointments available for those patients that are able to plan ahead for up to four weeks in advance.
For urgent on the day appointments we offer a bookable daily sit and wait surgery if there are no other appointments available. A telephone call from a GP is an alternative option where a suitable appointment is not available.
Patients are encouraged to use the online appointment booking system to allow the receptionist to answer calls to those that do not have online access or choose not to use the online booking system. On average we answer in excess of 300 phone calls per day.
Our Doctor’s surgery’s currently start a 7am on Tuesday, Thursday and Friday for pre-booked appointments only and the telephone systems operates from 8am to 6.30pm. Outside of these hours patients are directed to alternative numbers for help and guidance.