The Ross Practice

3 reviews

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Keats House
Bush Fair
CM18 6LY

01279 215354

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3 reviews from the local community

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#25 of 227 GPs services in Essex

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Overall Rating*: (Terrible to Excellent) Terrible Excellent

Staff (Terrible to Excellent) Terrible Excellent

Facilities/environment (Terrible to Excellent) Terrible Excellent

Treatment and care (Terrible to Excellent) Terrible Excellent

Accessibility/waiting times (Terrible to Excellent) Terrible Excellent

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The Ross Practice Feedback

  1. Generally nice practice

    Appointment system is first come first served, emergency appointments usually available – always prepare for a wait. Nice staff, no problems in over 20 years.
    The staff are very helpful and generally do what they can.
    Improvements could be made to appointments but I think that the system as about as fair as you can get. Sometimes overrunning is a problem and the private car park is unpredictable if you get caught when a gp appointment is late.

  2. Good customer service

    Most of the doctors are very good.. they listen an mostly care

  3. Will do anything to NOT refer you

    Was at this practice for more than 40 years and it used to be a great practice. Now it is almost impossible to get a referral to a consultant – the GPs preferring to prescribe tablets and delay or even outright refuse any consultation. I have since moved to a different practice and after discussing problems with new GP he stated that a referral to a consultant was essential.

    The Doctors at this practice were always some of the best in Harlow, but it seems now they are only interested in the patient turnover.

    Practice is barely open, closing for 4 hours at lunch time !!! Their consultation time is only just larger than their lunch break, making it very difficult to get any appointments, especially if you want to see a specific Doctor.