The New Surgery Brentwood

3 reviews

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8 Shenfield Road
CM15 8AB

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3 reviews from the local community

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#42 of 228 GPs services in Essex

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The New Surgery Brentwood Feedback

  1. Good not very

    I’m not very happy with my new doctor,she is not supported in any way to my health

  2. Unhelpful front office and extra work for all

    There is now little concept of customer (yes – we all are customers!!) service – I’ve been with this surgery for my entire life (now in 50’s) and recently called to ask when coming in for an appointment (made >2 weeks out) if I could pick up a repeat prescription early. Seemed simple – no, request was dismissed out of hand as this “has to be made in writing” (no email) at least 2-3 days ahead of time / no apologies, no sorry about that, just lump it. Atrocious attitude and more rather than less work so also wasteful of resources. Recognition required that we live in 2017 and patients are customers – a decent attitude and some flexibility goes a long way (and saves them time). Computer definitely says no

  3. Experienced discrimination by unhelpful staff

    I am a patient with hearing difficulties and only able to make telephone calls via a text relay service. I am in of an appointment sooner rather than later and the appointments system discriminates against me and the staff were unwilling to make any reasonable concessions – such as allowing contact via email – to enable me to get an appointment. This is in direct breach of The Equality Act 2010 which requires service providers to make a reasonable adjustment to make their services accessible to disabled people.