The Linden Centre

The Linden Centre Feedback

1. Shocking

   I have been in the place far to many times, massive conflict of interest breached people who were friends of my mum and step dad (both MH workers) where on the ward while I was there, I was placed on a 1-1 for my own safety but if there wasn’t enough staff I was left on my own and if I did anything was shouted at because other patients were more important! I was left in my room unconscious for god knows how long due to low blood sugars and was told I was faking it then when they did blood sugar check was told I faked the result! When I broke my hand was told it would be fine was left for 3 days and still suffer with it now! If I asked for support was told to just take medication and sleep it off, when staff were in the office we should t knock because they were doing their notes and that was more important than whatever I needed! But here’s the worst thing….. a member of staff on the ward gave a patient their mobile phone number and was messaging the patient who was on the ward! CLOSE THIS PLACE DOWN

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2. Disgrace

   Please never let your loved ones into this place. Clueless people running this ‘unsafe prison’. Wrong meds given. Unsafe conditions. Most staff, especially those in charge, who have no true understanding or empathy towards mh.

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3. Awful place

   My beloved grandson was very very ill with Psychosis. He was sectioned for his own safety and admitted as a patient at the Linden centre
   I expected and trusted that he would be cared for and kept safe but NO! A few days later whilst still in the care of EPUT he lost his life, he was 23 years old.

   zero stars is what is deserved ,place should be shut down
   And as for CEO’s continued ” lessons learnt” quote .
   I don’t think so !!

   • Sharon Westfield de Cortez () replied on 14 October 22

     Thank you for sharing your experience with us. We have passed it on to both the relevant organisation and the wider health and care system scrutiny boards within Essex.

     We recognise the traumatic and distressing nature of what you have written. If you would like to speak to someone to help access support or information, please do get in touch with our team on 0300 500 1895 or [email protected]

4. Disgusting

   I was told by a senior HCA here that I ‘didn’t deserve to be treated like a human’. I was left while at risk to myself, time and time again, and then blamed for my actions, despite being told by a registered nurse, that it was ‘my Body, my choice’. Staff didn’t consider risks at all, and repeatedly both myself and other patients were put at risk because of staff’s actions, or lack of.

   • Sharon Westfield de Cortez () replied on 14 October 22

     Thank you for sharing your experience with us. We have passed it on to both the relevant organisation and the wider health and care system scrutiny boards within Essex.

     We recognise the traumatic and distressing nature of what you have written. If you would like to speak to someone to help access support or information, please do get in touch with our team on 0300 500 1895 or [email protected]

5. Rated 'Inadequate'

   Unclear information on support available, some staff rude or dismissive of needs, lack of choice to personalise care as needed.

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6. excellent

   Bi-polar sufferer who thought that they had superhuman powers. [What was good about the service? How do you think this service could be improved? – edited by HWE] I was treated with delicacy and caution.

   • Pamela Madison replied on 12 July 17

     Thank you for taking the time and trouble is to leave this feedback. It is always nice for staff to receive positive comments about the service they provide.