Specsavers Opticians – Maldon

2 reviews

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65 High Street

01621 854948

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2 reviews from the local community

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#10 of 151 Opticians services in Essex

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Specsavers Opticians – Maldon Feedback

  1. Fixed in minutes

    Most helpful shop staff very pleasant fixed my glasses in minutes Excellent help thank you.

  2. Helpful staff

    The staff at Specsavers Maldon are very friendly and professional. The opticians know what they’re doing and will answer any questions you have.
    I have been wearing glasses for 20 years and contacts for 13, and until I had a review of my contacts at this opticians had been wearing my contacts every day for those 13 years. When my optician informed me that by doing this I had damaged the surface of my eyes and should wear my glasses more often, I was shocked and a little scared. This was not picked up on, the optician just went on with the rest of the appointment without acknowledging that this was bad news. I was visibly distressed, partially because I had to pick out new glasses and pay for them on the spot, which was quite an expense as my eyesight is very poor.
    I am on the lens scheme, which I think is quite good. When this was first put in place, however, I trialled three different kinds of contacts before reaching the ones that I am currently using. I found it hard to believe they offered me the cheapest set at first, which is not good for my eyes with how much I wear my contacts. I was very clear from the beginning that I did not care how much it cost, I rely on my contacts on a daily basis and it would have saved me a lot of trouble, maybe even prevented the surface damage. [What was good about the service? How do you think this service could be improved? – edited by HWE] Staff are friendly and respectful.
    Opticians could use some bad news training or an improvement of bedside manners. Get priorities straight: health of the eyes or saving money.