Hospitals

Princess Alexandra Hospital

3.5
4 reviews

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Address
Hamstel Road
Harlow
Essex
CM20 1QX

Contact
01279 444455
www.pah.nhs.uk/index.php

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4 reviews from the local community

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#10 of 22 Hospitals services in Essex

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Princess Alexandra Hospital Feedback

  1. Visited A&E two nights running

    I had a severe reaction to a yellow fever vaccination, and can only praise the speed with which I was seen on both nights and the care I received. My only comment for improvement was that the triage nurse was seeing patients with only a curtain for privacy. in a curtained cubicle in A&E I could clearly hear what should have remained confidential. You may as well do triage in the waiting area.

  2. Forever chasing up out patience appointments

    A&E Department. Being treated like a no body .. Not listening .. long waiting list for out patient appointments ..

    • Shahid Sardar replied on

      Dear Ms Fincken,

      I was sorry to hear about your difficulties getting (and chasing) an outpatient appointment. Pleased be assured that if you do not get a response, you can contact the Patient Experience Team at any time on 01279 82 70 84 Monday to Friday 9.00am to 5.00pm,

      We are ready to take your call and will do everything we possibly can to resolve your concerns to your satisfaction.

  3. Generally good, a few problems.

    Ophthalmology Department. My 85 year old mother had a cataract op in the day unit. It went very well and she was well cared for but there were a few problems. First, the staff in the day unit were not aware that she was to have a general anaesthetic because of her Parkinson’s although this had already been discussed at the pre-op appointment. The uncertainty and need to go through that discussion again immediately prior to having the op was quite stressful for mum. Secondly, when she got home she found that she was allergic to the antibiotic eye drops which she’d been given. She phoned the day unit and explained this problem but the person she spoke to dismissed her worries and told her to keep taking the drops. She decided not to so when she went for the post-op check the following week her eye was quite sore. The person she saw then immediately found an alternative sort of eye drops which resolved the issue but it would have been better if the first person she spoke to had listened.
    Another issue, also around mum’s healthcare. She is 85 and has Parkinson’s and needs to see someone about incontinence. She hoped it would be possible for a nurse to visit her at home but was sent an appointment for 2 pm. She gets very tired in the afternoons and has a sleep at this time. I tried to re-arrange the appointment but was told that the only alternative was 9 am in the morning. Due to her Parkinson’s she cannot move quickly and would not be able to be ready by this time. I was told that there is no flexibility with these appointments – it’s either 9 am or 2 pm, nothing else. We hear a lot about person-centred care but unfortunately it does not seem to apply in this department where you would expect there would be a lot of elderly people who may struggle with those times.

    Better communication between outpatients and day unit. Listen and take the time to deal with any problems which people raise after their operation.Greater flexibility with appointments to work around the patient’s needs.

  4. Staff were excellent

    I was in day surgery and like most people, very anxious. All the staff who looked after me were excellent, professional and I couldnt ask for any more. They all work extremely hard but nothing was a problem, so helpful, caring and committed and in day surgery you have a lot of different people doing different jobs just for me, they all made a difference to my experience.

    The service did what I needed it to do. How could it be improved? with so many patients using this service it must be very difficult to keep everyone and everything going, im afraid less demand on the service is the only way.

    • Shahid Sardah replied on

      Dear Anonymous, Thank you so much for your feedback, we are delighted to have given you such a positive experience and I know that a very hard working Day Surgical Team will be heartened to read your effusive praise of their efforts.

      We know that we do not always get it right, so if that ever happens, please call us directly on 01279 82 70 84 and we will be only too pleased to try to resolve your concerns and answer questions immediately.

      Thank you again.
      The Princess Alexandra Hospital NHS Trust