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Manage Princess Alexandra Hospital?
11 reviews from the local community
Read Feedback#9 of 22 Hospitals services in Essex
Princess Alexandra Hospital Feedback
Amazing people, amazing care
Went in with a heart attack. Staff were so kind, found a bed on ward same day. All staff were amazing. Off to Basildon for procedure after weekend stay and then discharged following day.
Couldn’t have asked for better.
In awe of their kindness and care.
Manage Princess Alexandra Hospital?
Terrible place.
Nurses are lovely but the Doctors and managers are terrible.
15th and 16th went into urgent care, 2 week referral for follow up camera work.
now the 28th and we only got a follow up due to us twice having to travel in person to get a paper record of the referral as my GP was either A lying or B too incompetent to see and action the referral task. 1st paper copy we got the GP office lost and now cannot find, the 2nd paper copy we requested was refused by a doctor ******** in building 6 urgent care. ******** you delayed my care due to your cowardice and inaction. Depending on what happens to me you will be sued individually.
Terrible hospital doctors telling I had ulcer, appendix failure, colitis and or just a stomach bug. No one there knows anything. I’m still in pain and your doing nothing.
Will be instructing solicitors for medical negligence in due time and have instructed solicitors for the GDPR breach and handing of information. Absolute disgrace, i’m 25 years old and you’ve tried to kill me, the NHS killed my friend when he was 14 sending him home with a stomach ache when is appendix exploded., your trying to kill me as well.
PAH should be shut down and those responsible for it charged and held responsible for all of the pain and suffering you cause.
Shahid Sardar (Patient Experience Lead) replied on
Dear Sean,
Just got your message. I am so sorry to hear about what has happened. It is good to hear that you have had a good experience with the nurses.
Thank you for sharing this experience. I am sorry to hear how stressful and painful this situation has been for you and for the history of your experience with your friend in the NHS, no-one should have to go through that. The concerns you raise about the delays, about the communication issues, and about accessing your referral are important, and I understand how frustrating it must feel to have those delays.
So, some next steps. Whilst I cannot discuss individual details publicly, I want to ensure your case is properly reviewed. Please contact our Patient Advice and Liaison Service (PALS) so we can look into what happened, address the issues you’ve highlighted, and support you with your ongoing care.
The service is open Monday to Friday 10am to 4pm on the main site at Harlow, or you can email us at [email protected]. You can also use our secure website here: link to pah.nhs.uk
Please do get in touch, we will do everything we can to help.
Excellent
My daughter had fallen on the ice skating ring and hurt herself, so we paid a visit to the hospital. We were prepared to be there for hours because of the rumours around but have to say that the whole experience was great. We were seen extremely quickly; after the x-ray, the nurse practitioner consulted us straight away (by the way, 5 stars to her), and off we went home. Overall brilliant experience, thank you
Manage Princess Alexandra Hospital?
Really kind & lovely care
My dad has just spent the afternoon in A&E. At every stage the staff have been nothing but kind and respectful. Being a doctor/hospital worker is a difficult and frustrating job but dad has experienced happy pleasant & caring staff.
Please can everyone stop criticising the NHS – they treat millions of sick people every year and we never hear about the good they do – only complaints.
Shahid Sardar (Patient Experience Lead) replied on
Dear Gill,
That is so kind of you, hope dad is okay and recovering well. It is really important to us that we hear both the good and bad from our patients. So your lovely comments are very much appreciated.
Please stay in touch if, in future, you need our help in any way. leave a comment here or write to us at [email protected].
Kindest regards,
Shahid Sardar in the PALS service
Just rubbish.
My goodness, this is a bad hospital. Been refused 2nd opinion as requested urgently by GP at the ENT dept, the same dept that has at least an 18 month wait for an apt. Was told, despite being in a lot of pain, to suck lemon drops. Honestly, this is dire. Pain getting worse, barely function, keeping me up at night, GP agreed that my ‘medical advice’ from ENT was poor. They simply do not care and was not even offered a follow up apt, to see if my ‘treatment’ was working.
Same long waits for cardiology, been waiting 8 months so far and no apt offered yet, and waited 2 years for a gynae apt and still no treatment. I think people will be dying before their time because of this hospital.
Shahid Sardar (Patient Experience Lead) replied on
Dear Anonymous,
I am sorry to hear about your difficult experiences across our departments, including the pain you’re enduring and the long waiting times.
No one should feel their concerns aren’t being taken seriously, and we take feedback like yours very seriously as we can escalate the issue if you experience a worsening of symptoms.
You can give us your details securely through our website contact form at link to pah.nhs.uk or by emailing [email protected].
Outpatients, paediatric & adult A&E
Outstanding care over decades for all my family. An honour to meet specialists/students, take part in research, promote 7 day NHS, donate blood, help us to help many with proactive health education, take part in staff training and future developments e.g. new hospital, CDC centre planning/design, clinical column electronic health record, wellbeing, gender equality, better facilities for staff/patients/families eg communication with phone charging points and celebrate awards. Patient experience panel feedback. Staff understand sight/hearing loss and mobility/disability challenges. Navigation of a complex site is made easier by the colourful signage. We have taken many people to both parts of A&E, admired the electric/air ambulances and shared humour. Triage with the staff.We have visited many different departments eg. MRI, CT, Xray, ultrasound, blood tests, male/female specific outpatients, maternity, ENT, paediatrics, pharmacy, shops, ophthalmology, dermatology ,theatres, car parks, building sites and admire the flowers in the gardens. Promote the NHS as earn and learn future for children and adults with flexible, remote or onsite rotas. We enjoyed the TV programmes of the maternity unit, more please highlighting the many staff roles.
Shahid Sardar (Patient Experience Lead) replied on
Dear Pauline, That is really comprehensive and very kind of you to say. Thank you!
Medial epicondyle ORIF
Had a very helpful and friendly team doing my op after coming into A&E due to a fall from my pony. I expressed I was uncomfortable with having a canula inserted while I was awake, so they agree to insert it after general anaesthetic. Completely looked after my personal preferences and had a joke around with one of the nurses while I was on gas and air the night before in A&E. made me feel very comfortable, especially during the pandemic. Only let down was how long I had to wait. Besides this, cannot fault them and they fixed up my arm exceptionally well with perfectly neat stitches!
Shahid Sardar (Patient Experience Lead) replied on
Dear Lucy, Thank you!
Visited A&E two nights running
I had a severe reaction to a yellow fever vaccination, and can only praise the speed with which I was seen on both nights and the care I received. My only comment for improvement was that the triage nurse was seeing patients with only a curtain for privacy. in a curtained cubicle in A&E I could clearly hear what should have remained confidential. You may as well do triage in the waiting area.
Manage Princess Alexandra Hospital?
Forever chasing up out patience appointments
A&E Department. Being treated like a no body .. Not listening .. long waiting list for out patient appointments ..
Shahid Sardar replied on
Dear Ms Fincken,
I was sorry to hear about your difficulties getting (and chasing) an outpatient appointment. Pleased be assured that if you do not get a response, you can contact the Patient Experience Team at any time on 01279 82 70 84 Monday to Friday 9.00am to 5.00pm,
We are ready to take your call and will do everything we possibly can to resolve your concerns to your satisfaction.
Generally good, a few problems.
Ophthalmology Department. My 85 year old mother had a cataract op in the day unit. It went very well and she was well cared for but there were a few problems. First, the staff in the day unit were not aware that she was to have a general anaesthetic because of her Parkinson’s although this had already been discussed at the pre-op appointment. The uncertainty and need to go through that discussion again immediately prior to having the op was quite stressful for mum. Secondly, when she got home she found that she was allergic to the antibiotic eye drops which she’d been given. She phoned the day unit and explained this problem but the person she spoke to dismissed her worries and told her to keep taking the drops. She decided not to so when she went for the post-op check the following week her eye was quite sore. The person she saw then immediately found an alternative sort of eye drops which resolved the issue but it would have been better if the first person she spoke to had listened.
Another issue, also around mum’s healthcare. She is 85 and has Parkinson’s and needs to see someone about incontinence. She hoped it would be possible for a nurse to visit her at home but was sent an appointment for 2 pm. She gets very tired in the afternoons and has a sleep at this time. I tried to re-arrange the appointment but was told that the only alternative was 9 am in the morning. Due to her Parkinson’s she cannot move quickly and would not be able to be ready by this time. I was told that there is no flexibility with these appointments – it’s either 9 am or 2 pm, nothing else. We hear a lot about person-centred care but unfortunately it does not seem to apply in this department where you would expect there would be a lot of elderly people who may struggle with those times.
Better communication between outpatients and day unit. Listen and take the time to deal with any problems which people raise after their operation.Greater flexibility with appointments to work around the patient’s needs.
Manage Princess Alexandra Hospital?
Staff were excellent
I was in day surgery and like most people, very anxious. All the staff who looked after me were excellent, professional and I couldnt ask for any more. They all work extremely hard but nothing was a problem, so helpful, caring and committed and in day surgery you have a lot of different people doing different jobs just for me, they all made a difference to my experience.
The service did what I needed it to do. How could it be improved? with so many patients using this service it must be very difficult to keep everyone and everything going, im afraid less demand on the service is the only way.
Shahid Sardah replied on
Dear Anonymous, Thank you so much for your feedback, we are delighted to have given you such a positive experience and I know that a very hard working Day Surgical Team will be heartened to read your effusive praise of their efforts.
We know that we do not always get it right, so if that ever happens, please call us directly on 01279 82 70 84 and we will be only too pleased to try to resolve your concerns and answer questions immediately.
Thank you again.
The Princess Alexandra Hospital NHS Trust