Nuffield House Surgery

2 reviews

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The Stow
CM20 3AX

01279 213101

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2 reviews from the local community

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#7 of 229 GPs services in Essex

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Nuffield House Surgery Feedback

  1. A Surgery that listens to the patient

    Having been at another GP service in Harlow all my life and only recently moved to this practice, I was stunned at how the Doctors at this practice actually listen to you and are concerned for your wellbeing. With a complicated medical condition the Doctor at this surgery really listened to me, asked me questions to gain a better understanding and then referred me to a consultant – something I had been trying to get a previous GPs for over 2 years. I have only had a couple of appointments here, but the difference is astounding.
    Good: appointments available for that day, not just booking weeks in advance. Friendly and helpful reception staff. Doctors that actually listen.
    Bad: Not found any yet.

  2. This is not a single experience feedback.

    I would just like to say that I have been with Nuffield House Surgery now for more years than I can remember and during the whole of that time I have had only one occassion to complain about the service offered by one of the doctors who treated me abominably at the time, My normal doctor, [edited by HWE] was not available at the time.

    On every other occasion, both the staff and medical staff have been first class showing patience and a politeness you seldom get anywhere else.

    I would like to highlight both the reception staff and Dr. [edited by HWE] for exceptional service, especially Dr. [edited by HWE] who has always been especially helpful when listening to me (not giving lip service like so many professionals these days) and I have never left his surgery feeling he could have done more.

    Having worked in a caring profession for more than thirty years before retiring, I know the importance of showing respect to a client/patient and he does that and much more.

    Nuffield House is indeed fortunate to have the quality of staff. both medical and non-medical, that they have.
    The staff on reception show infinite patience. I watched one very difficult patient talking to one of them and had I been behind the desk I doubt I could have remained calm as she did. They are a credit to the Pracice.

    No improvements I can think of.