NHS 111

NHS 111 Feedback

1. Took 8 hours fo a doctor to get back to us

   We rang 111 on Saturday 8th December at 5.20pm as my mother was struggling to breathe with an oncoming chest infection and needed antibiotics . We were told to keep the phone line clear and a doctor would ring back within an hour . after 2 hours we rang again and they had lost records of the 1st call so had to go through the whole procedure again , Again we were told a doctor would call within an hour . in fact he called at 1.15am by which time we had fallen asleep . this was 8 hours after the original call . At 5am when my mother woke she rang again to be told once again a doctor would ring and they haven’t . We have ended up going to the walk in surgery at Colchester , waiting nearly 3 hours and then the same again at A and E . Both the walk in and A and E were superb

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