Hospitals

Mayfield Unit

1.0
3 reviews

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Address
Thurrock Community Hospital
Long Lane
Grays
Essex
RM16 2PX

Contact
0300 300 1886

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3 reviews from the local community

Read Feedback

#16 of 22 Hospitals services in Essex

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Overall Rating*: (Terrible to Excellent) Terrible Excellent

Staff (Terrible to Excellent) Terrible Excellent

Facilities/environment (Terrible to Excellent) Terrible Excellent

Treatment and care (Terrible to Excellent) Terrible Excellent

Accessibility/waiting times (Terrible to Excellent) Terrible Excellent

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Mayfield Unit Feedback

  1. Worrying

    My dad went in to be rehabilitated back to how he was after months being bed bound at Southend hospital, which was fully able to walk. He had an operation and no teams at Southend helped him stay mobile so he lost the ability to walk.
    He has seen very little rehabilitation at Mayfield and the staff are uncontactable when it comes to the family trying to get answers. His confidence is being knocked and he is made to believe he can never ever get back to full mobility. He is still in there and it is hit and miss when he is given help to walk. Very upsetting.

  2. Rubbish

    Mother in law was sent here for rehab but seems to be in bed all
    The time will not get out but yet they are planning on sending her unable to walk or do anything for herself no rehabilitation has happened whilst she’s been in there for nearly a month now

  3. Totally Let Down by Care

    My partner was moved to this unit for rehabilitation after a 3 month stay in Basildon. For the first three days we couldn’t fault the place. It was such a nice environment after hospital and my partner’s mobility was improving rapidly. Then on the fourth day he was very poorly and had to be returned to Basildon via resus. He was suffering from aspiration pneumonia and the complication from his liver disease had created a critical situation. When asked how this had happened the staff could not explain and did not try to. it became apparent that he had been restless and confused the previous night about three hours after he had been perfectly happily and healthily eating his meal in the garden. No one seem to have bothered contacting a doctor until the following afternoon when an ambulance was called on a two hour slot. The ambulance did not arrive but it wasn’t until night staff arrived that any effort was made to speed up the hospital transfer as my partner’s condition was worsening. The night staff also checked his obs regularly which hadn’t been happening. After a 5 hour wait and an Emergency Ambulance being called did my partner receive the appropriate treatment and then has spent a week in Basildon now waiting for another bed to become free to continue his rehabilitation, putting his recovery back several weeks. [What was good about the service? How do you think this service could be improved? – edited by HWE] The physiotherapy available at this unit was fantastic but understanding the care needs of someone recently leaving hospital needs to be improved to avoid what happened to my partner.