Mayfield Unit

Mayfield Unit Feedback

1. Not a good experience

   My Mum was admitted onto the Mayfield Unit in February of this year.
   The onsite Consultant was very good, as were some of the staff. Their was a very good trainee physiotherapist who was there for a few of the weeks during Mum’s stay. He really took the time to get to know his patients and was very kind and caring. But sadly he moved onto his next placement and then no further rehabilitation was done.
   Other than that, Mum was pretty much left in her room for most of the time during her stay. I visited her every day and she was becoming more and more depressed as time went on.
   The Occupational Therapist was not very kind and in fact was quite rude and lied to me on several occasions. All he was interested in was when he could discharge Mum.
   Also listening to how some of the other members of staff spoke to the patients and about the patients, when they thought nobody could hear them them was very alarming! When we visited, we had to wash and put clean clothes on Mum on several occasions and change her Stoma Bag.
   My Mum had spent six weeks the previous year in the rehabilitation unit at Brentwood Hospital and the care and rehabilitation that she received there was excellent!!
   We felt very worried at times about how some members of staff spoke to and about their patients. On one occasion, I did receive an apology because I was walking behind Mum when one of the care assistants was rude to her. Mum was on her way back from the bathroom and felt dizzy and sick, she was also very breathless. I stepped forward to assist Mum and was told not to help as Mum was perfectly fine and was just being a bit lazy! I politely said that I was her daughter and that if they knew anything at all about my Mum, she was far from lazy and if she tells you that she is feeling unwell, then that is the truth! The care assistant said “oh I’m sorry, I did not realise that you were family”. That should not have made any difference, everyone has the right to be treated with dignity and respect.
   Sadly my family would not recommend the Mayfield Unit.

   Manage Mayfield Unit? Click here to login or claim the service

2. Staff ok but...

   Mayfield unit Rehab – most staff are really nice and caring. *****, ********, ******, ****, ****** are brill. Sister ***** is a true credit, lovely lady. Care was somewhat spoiled by a member of staff named ***. He can be horrible and fat shamed me on a couple of occasions. I am certain I am not the only one he has upset. I never said anything about him because I felt that would have made my stay impossible. The food needs improving because the selections are very bland and not of good nutritional value

   Manage Mayfield Unit? Click here to login or claim the service

3. Worrying

   My dad went in to be rehabilitated back to how he was after months being bed bound at Southend hospital, which was fully able to walk. He had an operation and no teams at Southend helped him stay mobile so he lost the ability to walk.
   He has seen very little rehabilitation at Mayfield and the staff are uncontactable when it comes to the family trying to get answers. His confidence is being knocked and he is made to believe he can never ever get back to full mobility. He is still in there and it is hit and miss when he is given help to walk. Very upsetting.

   Manage Mayfield Unit? Click here to login or claim the service

4. Rubbish

   Mother in law was sent here for rehab but seems to be in bed all
   The time will not get out but yet they are planning on sending her unable to walk or do anything for herself no rehabilitation has happened whilst she’s been in there for nearly a month now

   Manage Mayfield Unit? Click here to login or claim the service

5. Totally Let Down by Care

   My partner was moved to this unit for rehabilitation after a 3 month stay in Basildon. For the first three days we couldn’t fault the place. It was such a nice environment after hospital and my partner’s mobility was improving rapidly. Then on the fourth day he was very poorly and had to be returned to Basildon via resus. He was suffering from aspiration pneumonia and the complication from his liver disease had created a critical situation. When asked how this had happened the staff could not explain and did not try to. it became apparent that he had been restless and confused the previous night about three hours after he had been perfectly happily and healthily eating his meal in the garden. No one seem to have bothered contacting a doctor until the following afternoon when an ambulance was called on a two hour slot. The ambulance did not arrive but it wasn’t until night staff arrived that any effort was made to speed up the hospital transfer as my partner’s condition was worsening. The night staff also checked his obs regularly which hadn’t been happening. After a 5 hour wait and an Emergency Ambulance being called did my partner receive the appropriate treatment and then has spent a week in Basildon now waiting for another bed to become free to continue his rehabilitation, putting his recovery back several weeks. [What was good about the service? How do you think this service could be improved? – edited by HWE] The physiotherapy available at this unit was fantastic but understanding the care needs of someone recently leaving hospital needs to be improved to avoid what happened to my partner.

   Manage Mayfield Unit? Click here to login or claim the service