Lister Medical Centre

Lister Medical Centre Feedback

1. Not happy

   When I registered towards this surgery, I was having multiple dizzy episodes. When applying to see my main doctor who I have been situated with since 2017/18, he arranged a call appointment in which I had explained everything to. He then gave me another appointment which was face to face, he looked at my blood test results which had been done previously in my other GP surgery. When the results had come through for my dizziness, I had asked my doctor , how can he help me overcome this. And he simply said that there is nothing he can do which then made my dizziness become worse as it has been an ongoing problem. In 2019, I had gone back to see a completely different doctor in which she refereed me to the Cambridge hospital for a much thorough check which determined nothing. However, she then progressed into the findings of my blood test which resulted in to seeing that I had menopause. If my original doctor could have previously looked into this situation, my menopause would not be as major currently since he prolonged checking into many aspects. I have also been struggling with back pain in which had seen another doctor who referred me to an MRI scan. My main doctor did not give me the results from that scan. Furthermore, I had reached out to another doctor in whom is an outpatient doctor who had came to the lister house surgery. She then addressed me with my back pain MRI results which shows that there is more investigation needed as I cannot walk longer nor sot down for long to the point where I cannot go to work. And the doctor had told me that this will be progressed onto further checks following my hand, Sciatica. The doctor had told me that this is a chronic problem and I am now off sick from work. I have been seeking out for a sick note which I had been given from November 2022 to january 2023. When the sick note had expired , I contacted the surgery to ask for a second sick note for four weeks in which my main doctor had refused in continuously giving me the sick note. He agreed in giving the sick note in which should’ve have been for a whole month, however, later on I get a message in egards to the sick note stating that it only last for two weeks. He and told me that I should go seek out for another job even though he is aware of the situation that I am currently within. I need the sick note until job centre has completed as assessment with me. I am not happy with this doctor as he also is my family doctor. I am still unhappy with the fact that he has still not given me the results needed for my back pain as I am still struggling without any knowledge of what is going on. This matter has made me disappointed with the surgery as I have had to ask to move doctors but once again ,nothing had been done.

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2. Extremely poor service, wait times

   For a very long time the Lister Medical centre has had very poor wait times and availability of doctors with staff that have very bad attitudes and a poor old me mentality. Having moved to new and improved premises and 6 months of delays on the phones at the old surgery as a result of “staff training for the new centre” I was feeling hopeful that the worst was behind us. I have very few occasions to need to attend the doctors for me or my family but every experience just gets worse. I am currently on hold (1 hour 14 minutes and counting) to try and get an emergency appointment for my son due to chest pain. By the way the recorded message on the line says “the practice is closed for training please call back after 2pm on hold if your call is urgent”. I started my call and 3.45pm. I was number 12 in the queue to start with. How is it remotely possible to not be able to answer 12 calls in over an hour. I work in a call centre our agents answer 30 phone calls and hour. Our A&E department has been absolutely smashed and you can not help but think it is as a result of such poor GP services available. You have two options emergency appointment, come and sit and wait to be seen in order, doctors gives you all of 10 mins to resolve the immediate issue and refers to doctor. Option 2 wait 4 weeks for routine appointment for your doctor or another doctor at a different location. Where is the care in between those two extremes? Its not an answer to always come and sit on the day in a room with many many other sick people, particularly when its a child. The worst thing in all of this is there does not seem to be anyone that you can raised the concerns with that would understand or make a stand to improve it. In the hope of highlighting it I found this site and hope that someone takes notice. In the time its taken for me to write this message I am now numner 4 in the queue and just over 1 hour 25 mins of wait time.

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3. Dr XX [edited by HWE] is exceptional

   Dr [edited by HWE] is an incredable GP. She will always listen, never to quick on getting a prescription printed. Have a lot of respect for this lovely lady.
   [Could be improved by] Could be much easier to get an appointment

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