Mental health

Knightswick Clinic

5 reviews

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Folksville Road
Canvey Island

01268 686730

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5 reviews from the local community

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#20 of 53 Mental health services in Essex

Terrible Excellent
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Overall Rating*: (Terrible to Excellent) Terrible Excellent

Staff (Terrible to Excellent) Terrible Excellent

Facilities/environment (Terrible to Excellent) Terrible Excellent

Treatment and care (Terrible to Excellent) Terrible Excellent

Accessibility/waiting times (Terrible to Excellent) Terrible Excellent

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Knightswick Clinic Feedback

  1. Not great

    Receptionist ****** was always moody and made walking into the clinic very uncomfortable. She was very patronising on one occasion towards me when called out for not doing her job properly. Only answers the door when she can be bothered to which meant I was late to multiple appointments – Always on her phone to what I’m guessing is a friend or family member due to over heard conversations. Overall just so unprofessional especially for a place that constantly has vulnerable people walking in the door that might not react well one day.

  2. Incredibly bad

    If i could give a no star i would

  3. Not good

    Saw a psychiatrist. Refused medication. I was offered ongoing support but only twice a month. If you ring to speak to duty care they are very rude and act like they don’t care. It seems people here don’t want to help.

  4. No support provided after seeing consultant

    No support services provided even though patient suffers from self harm. I cannot think of anything that was good about the service the patient received.
    The service can be improved by providing mental health counselling, ensuring the patient has confidence in the organisation they are dealing with.

  5. Poor

    I saw a female middle grade (e.g. registrar) psychiatrist here. It was my first outpatient’s appointment at the clinic. The psychiatrist gave me the impression that she could not be bothered with me at all. I was not given an update on the plan moving forward and a diagnosis was never discussed. I was very disappointed and I thought after what’s the point of going to the psychiatrist at all.

    • Robert Winter replied on

      We are sorry you did not get the service you expected, if you would like to discuss it with us please do get in contact with the Patient Advice and Liaison on 0800 085 7935 or email on [email protected]