Glennon Chemists Limited

3 reviews

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8 Hillhouse
Ninefields Estate
Waltham Abbey

01992 717145

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3 reviews from the local community

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#8 of 256 Pharmacies services in Essex

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Overall Rating*: (Terrible to Excellent) Terrible Excellent

Staff (Terrible to Excellent) Terrible Excellent

Facilities/environment (Terrible to Excellent) Terrible Excellent

Treatment and care (Terrible to Excellent) Terrible Excellent

Accessibility/waiting times (Terrible to Excellent) Terrible Excellent

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Glennon Chemists Limited Feedback

  1. Excellent experience

    I am sight and hearing impaired, struggle with phones and tech. I don’t have or use a landline and prefer face to face communication. A mobile phone is the last resort, I prefer to ask other people to help me. As a retired NHS/private/international pharmacist who has worked with all specialities of the multidisciplinary team in hospital and community, I am patient and have understanding of staff and patients frustration in accessing essential supplies/medicines. I am appalled at the lack of communication/organisation in 3 GP surgeries and so asked the pharmacy staff to assist me in accessing flu/covid vaccinations for myself and daughter as unpaid carers and issues with repeat prescriptions over 6 months. It took a lot of staff time to sort out preventable issues from doctors. While the pharmacy staff were busy I am happy to wait and assist others in need. Discretion/confidentiality is vital and I have enjoyed watching the changes over time as the pharmacy has been upgraded. I promote pharmacies as accessible services with a private room and have educated many. The staff were amazed by my NHS history and I have recently volunteered in many parts of the NHS to improve services on zero budget/common sense. I always take a paper document with my details on to avoid the verbal message which can be overheard by other customers. This helps staff find prescriptions and to deal with queries in a more efficient manner. I have yet to have a text sent when my repeat prescription is ready but I know this works for other people. I collect my prescriptions regularly and am careful to always have supplies in case of supply issues. I enjoy interacting with international people and am happy to educate about my unique disabilities. Thank you. Positive feedback and sharing a smile is the best way to deal with issues as they arise. Plan ahead to avoid the busiest times. I think the pharmacy has a good range of items and provides many services (no appointment needed).

  2. Very Rude

    Staff here are very rude, unprofessional,
    This will be the end of this chemist. They don’t care, if you dare question them, wow they really get very nasty. Tell you to go. Wrong so wrong. Maybe it should shut, and a new chemist, new staff that have been trained. and understanding. Most of all do there Job.

  3. Unprofessional!

    Vindictive to complaints about serve. Withholding prescription because of my accusation of unprofessional service. [What was good about the service? How do you think this service could be improved? – edited by HWE] Professional stall require especially the manager!