GPs

Fern House Surgery

3.0
4 reviews

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Address
125-129 Newland Street
Witham
Essex
CM8 1BH

Contact
01376 502108
www.fernhousesurgery.co.uk

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4 reviews from the local community

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#23 of 229 GPs services in Essex

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Fern House Surgery Feedback

  1. I spent two hours trying to call

    I tried calling the practice from 830am to book an appointment. For the first 15 mins it told me it wasn’t open for calls until 8:30am! (Spot the first issue!) I spent the next two hours calling on my mobile and redialling as it was continually busy. 400 + redials later I gave up! I could not book online either so I will have to visit the surgery to book

  2. Awful and uncaring about mental health

    22 year old, memory problems mri was normal so nothing else done without having to ask several of the GPs. Eventually sent to neurologist who sent us a neurologist who saw the last part of a typical seizire but collasping suddenly several times a week is not something to worried about.

  3. Excellent Doctors, caring and efficient staff

    Competent doctors, listen, diagnose quickly, effective treatment and quick referrals when necessary. Non medical staff efficient and generally organised , nursing and pharmacy staff competent and caring. Once you get to see doctor the service was excellent. The main problem was getting appointments. Routine appointments normally take three weeks or more. Not enough appointments are put online, they are limited to two three weeks so often it’s necessary to keep logging on several times a week in the hope that more appointments for your regular doctor become available. As this can be spread over two weeks, sometimes it takes up to Five-six weeks to get an appointment with your own named doctor. This is unsatisfactory. The waiting areas aren’t satisfactory, the chairs are low, without arms, which makes it difficult for the elderly, infirm and disabled. Surgery opening times are restrictive for those working. Telephone appointments aren’t given time bookings which means patients have to stay near phone and available over a long period of time, eg whole morning or afternoon. This makes it more convenient as a patient to make an appointment in surgery. Emergency appointment if require quicker attention. This situation can’t help the surgery cope with the overload they complain about.

  4. Medical & admin standards are high

    Found doctors quick and efficient at diagnosis, treatment or referral.
    Nurses efficient and caring
    Most Receptionists are polite, efficient and caring, Administrative and Clerical staff are very efficient.
    Medical diagnostic good, treatment appropriate, monitoring good. Referral appropriate and good.
    Appointment system slow, takes three weeks or more to get routine appointment should be improved. Waiting area chairs uncomfortable for those with mobility or pain.