Mental health

Emotional wellbeing and mental health services (EWMHS – formally CAMHS)

1.3
23 reviews

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Address
Essex

Contact
0300 300 1600
www.nelft.nhs.uk/services-ewmhs

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23 reviews from the local community

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#13 of 53 Mental health services in Essex

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Emotional wellbeing and mental health services (EWMHS – formally CAMHS) Feedback

  1. Appaling. More funding training.

    3 different therapists. Third was the only one who admitted she didn’t know and took time to listen and got advise from the neurodivergent team and took advise from me. Alnother staff caused more trauma to my daughter by asking on first visit to go into room on her own with him and she ran out and away from the building. He was demanding her to go in room on her own! I know he left service but I just hope now that all staff have been trained thoroughly to understand autism.
    Also being told that you should go to local SNAP group or should have gone historical
    Ly for support is,gaslighting and incorrect as they are not a service for mental health. SNAP are aware that Set Cahms are telling parents in the area this frequently. Unfortunately this,was the best of the three that said this so it was actually trying to make me feel like a,bad mother and felt like I was being blamed. There was no service that helped parents to help their children with self harming, suicidal thoughts and acting on it like jumping out of upstairs window. overdosing this then spiralled into overdosing on paracetamol at age 16 plus.
    It just shows the lack of understanding on the part of Set Cahms of neurodivergent children with mental health needs and that the service is not meeting those needs because of inadequate training and trying to pass it onto a charity that is not trained in helping children with mental health as detailed as above. Also what this so called clinician didnt know was that I had been on Snaps mailing since my daughter’s diagnosis and had done the training and educated myself about neurodivergence. Set Cahms therapist didn’t have the expertise to know how to help. This service was appalling..
    Staff need to be trained in neurodivergence and selective mutism and be able to accomdate by visting at home and build relationship with child. Get rid of the 6 week and discharge for non engagement rule.
    First two therapists,discharged for non engagement. She has selective mutism!

  2. Very poor needs urgent improvement

    Excessive delays with no help at all. A bereaved housebound child abandoned for 9 months not in education by a school that didn’t understand SEN/safeguarding policies and chose to do nothing for 3 academic years. Unhelpful,rude and obstructive staff who need lessons in people skills, mental health understanding, customer service and how to record accurate records. Not interested in simple solutions to improve, just don’t care. Fake records showing staff cover up and incompetence by lots of NHS staff. Assessment by phone no caller ID(patient never seen and history ignored which parent spent 3 hours filling in and posting at her expense) a tick box exercise from a mental health nurse which could have been done at home earlier and faster. Summary was completely wrong in history, confirmed no mental issues in a housebound child with multiple medical conditions and ignored that referrals to social services and educational psychologist were needed. EHCP no assessment since 15/4/21 Essex council, SEND fail, social care fail. FRAUD. Unpaid disabled parent did more. Why are services in Harlow failing people, no coordination between health, education or social care. Wrong report sent to GP not to patient for months with no staff name, no contact details, generic AI template. Very poor landline phone only, why not letter, text and email options? DIY mental health at your expense.Unable to contact information governance who refuse to understand disabilities/communication needs, no response from switchboard who confirmed governor refuses to answer the phone, no answerphone, just cuts off. Wrong address given, wrong phone number, wrong emails that don’t work.Complaints ignored. Total system failure. No response form managers. Rapid staff turnover no accountability. Complaints to ombudsman no response.

  3. Appalling

    Totally unfit for purpose. Staff are disorganised, unreliable and show no care.

  4. UNHELPFUL AND UNCARING

    My daughter attended both Chelmsford and Colchester services to be told there is nothing really wrong with her mood, she self-harms and has attempted to take her own life. She sat and poured her heart out and talked about really difficult issues, which was hard for her to do. We were told they are not going to put her on the waiting list for therapy as she seems to be doing ok at the moment and hasn’t self-harmed for a couple of weeks. I would like most of the reviews I have read give no starts but it won’t allow me too.

  5. Totally unhelpful and clueless about autism

    Horrendous. Been told I should just force my daughter into school despite her severe anxiety. When I said I don’t want to cause her trauma, I was basically told I was being dramatic. Refused to put her on the waiting list and offered no further support. Was just told she needs to work through her anxiety. Absolutely zero clue, zero compassion, zero care!

  6. Service is poor very so

    The service is disgusting for years pillow to post and now waiting 8 months for help from them my daughter hasn’t left house in a year her anxiety through roof and nothing . She is failing at school

  7. Nonexistent help

    I would give 0 if it let me – my daughters had a month of appointments she’s autistic and anorexic we have been left to get on with it – keep being told parent based therapy – if it was easy as getting her to eat off a meal plan we wouldn’t be there . No idea about how in the world we are to get her to eat just told other parents manage it and this is what they offer …..literally tearing our hair out trying to stop her from starving herself to death – I’m at a total loss why we are even going to the clinic she’s just weighed and we have a quick chat about yet again she’s not eating and sent home – no support no nothing certainly not individualised care and no consideration for the autism

  8. Disgusting!!!!

    I wouldnt give any stars. Daughter been passed from pillow to post for 6 months. Only to be told she doesn’t fit criteria for help. We both broke down after her appointment. We felt like we were in a court room. She poured her heart out.. Which is not easy for her to admit she needs help. She’s in a desperate state with her eating. At the end of nearly 3 hours of questioning.. Was told to eat more!!! Surely if she could she would. Just beside myself of what to do next. Perhaps if her heart gives way someone may be interested. Been very let down. Get loads of leaflets saying we are here for you… No one is here for her.

  9. HORRENDOUS!

    I would give ZERO stars but it wont let me send this without giving one!
    My 10 yr old daughter has autism, severe anxiety, ADHD and sensory issues and propreoceptive difficulties. When she is anxious she goes into flight mode and over past month this has exacerbated to a degree whereby the police and police helicopters have had to search for her. She has climbed out of the window, run into the road,narrowly being missed by cars, ending up at A&E begging for some medication. I have begged EWMHS for anti anxiety meds but kept getting passed back to the CDC, who then pass us back to EWMHS as it should be them who administer medication for anxiety! Had an appointment yesterday after a real battle, but I was appalled at what happened. The clinical lead told us not to block the door in case my daughter felt trapped! I told him she will run away as she is so anxious about being here. He insisted and she ran out of the door, out of the corridor, down three flights of stairs and out of the building onto the road, weaving between cars! Thankfully, my mum chased after her, but it was just awful. Nobody is listening anymore and our children are being failed and put a risk on a daily basis. I found this person arrogant and patronising with no understanding of my daughter’s needs, even though she has had assessments there twice already and a diagnosis of severe anxiety from them!

    • Mitchell Young (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  10. Ruined my daughter’s confidence

    My daughter is struggling with depression and has been passed from person to person, none of whom are able to help her. She is not a difficult person to deal with, so I couldn’t understand why! Someone she was working with previously made untoward and frankly quite creepy comments regarding her body and she is only a teenager! She’s 16! This has made her self conscious and I dread to think of how it has affected her self esteem and already bad mental health. Only one has shown any genuine interest in helping my daughter, and this is the one we are currently on (the fifth) which is appalling and really rather disgraceful. Mental health is so so important so services like this are necessary and I wish I could appreciate it, but the way they work is terrible and I sincerely urge you to be more discerning with your staff. You have a duty of care and I hope you recognise that and work better – I sincerely hope that even younger children who will eventually use this service do not get the same treatment that my child did.

    • Mitchell Young (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  11. Awful

    Long wait times, not being listened to, being over prescribed medication, forgetting details, not seeing me for 6 weeks without any explanation or contact

    • Mitchell Young (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  12. Awful service, no experience, discharged with

    Awful service where the clinicians ignore all previous professional involvement, diagnosis was unhelpful or outdated, unrelated d to symptoms and judgement was passed in 45 minutes having only completed one section of the LDA. When asked for a second opinion they told me they could not so that and that I would have to go back to the gp. Bearing in mind my sons had an ados and a specialist asd test that came back severe autism.

    • Mitchell Young, Business Support Officer (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  13. Clinicians do not listen or involve parents

    I am the parent of an autistic nine year old who was suffering from depression and anxiety. Concerns about his mental health were repeatedly raised by both ourselves and teachers, as well as other professionals. After a year we finally got an appointment. Based on a single consultation with our child during which we were not present, and without taking on board our views or the reports of teachers and other care givers, the lead clinician quickly jumped to the conclusion that our boy was not capable of independent thought, was just mimicking depressive behaviour to get attention, and told us that we just needed to stop being “helicopter-parents” and that we just needed to tell him that life was not so bad and he would be fine. This is the despite the fact that his teachers were concerned about his self-harming, the fact that he was expressing suicidal thoughts, and numerous reports from school stating that he had an above-average understanding of the world and verbal ability for his age. In my experience, the people working at Essex EWHMS are disorganised, patronising and incompetent. Do not hold your breath for an appointment, and if you do by some miracle get an appointment, beware that they may do more harm than good. You are almost certainly better off getting help from local support groups, books, or the internet than you are from these idiots.

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  14. Very dissapionted. No use at allh

    My 12 year old daughter was refered. She screams for 4 hours a day. Lashes out at family ,swears and breaks things around the home . They offered therapy !!!!!!!!! She needs medication.they gave me an out of hours number if I need help. Called it and they told me to call police. Rang police they said it was a matter for the mental health team not them. Rang crisis line back and was told to take her to a and e which wasn’t possible because of the way she was acting!!!!!!

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  15. Very poor

    Waiting months for appointments, not adhering to NICE guidelines when prescribing Fluoxetine to child, complete lack of support leaving child feeling in a worse place than before. The staff seemed genuine but unable to provide an adequate service.

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  16. Getting an appointment is just silly,

    Waiting for a doctor to call you back often doesnt happen, you have to call again and again, On enough follow ups. Follow up calls yo ask how a person is getting on with meds could be improved When your finally seen they do listen.

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

  17. 6 years since referrred, still no better

    Just prescribed meds then left to get on with it. Anxiety so bad my son can’t leave the house not even to the garden. Dr left Colchester so didn’t do the follow up, gp wouldn’t prescribe the repeat as it wasn’t on record. A nurse arranged to come for a home visit, didn’t turn up, found out she left too. Dr came back as a locum came for home visit and prescribed meds again, didn’t date the prescription so the chemist wouldn’t issue it. Phoned Ewmhs who said to go to them and they would have another one ready to collect. Got there when I could 2 days later, 3 people said it was in the office, someone looked for 25 minutes and called people, then he had a call from the dr who said she hadn’t done it and won’t, I would just have to go to the gp and sort it out.

    Had a call from the dr 3 weeks ago who said she was having a meeting with others to discuss what else they could do for my son. Haven’t heard anything back from them.

    In the 6 years we have been to camhs/Ewmhs we are no better off. 17 years old, no secondary education and so far this year he has been outside 3 times only one was in the car to a shoe shop to get new trainers. Twice in the garden in the snow.
    He has a home tutor 2 hours a day, can’t even face that at times. Any anxiety results in staying awake all night worrying and then sleeping all day, lasts 4-8 days then he feels ill and then starts getting up in the day and sleeping at night. Any sign of stress, from hospital appointments for his sister , someone strange coming to the house, someone knocking on the door, causes a set back and unable to switch off at night again.

    The one star is because it wouldn’t let me send without doing that.
    The positive is, [XXX] gave his mobile number and email to contact him.
    You do home visits, not always willingly.

    Globe house is awful, not friendly, a cold miserable building and office space. Not child friendly at all and it needs to be for the children with mental health issues that you see.
    Not easy to access with high steps and the doors. Parking is an issue, my son wouldn’t be able to access the building as even if I got him in the car he couldn’t cope walking from the nearest carpark. Walking past the snooker club is off putting when people are drinking and smoking outside.

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  18. My son suffers with anxiety,

    Anxiety really effects my sons education so we’re referred for support. Waited a long time to be seen, they did meet with us listened to his issues, sympathised but felt they had little to offer my son. Offered to talk to his school to give his teacher supervision. Very weak service, feel they want to offer help and support but have no pathway to allow this to be effective in lots of situations

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  19. Poor

    Told my son needs play therapy but was told lists too long so was discharged. We got nothing from them at all a year later refered back again long waits again. Stop the long waiting time to get a app. Actually help my son.

    • Mitchell Young, Business Support Officer (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: [email protected]

  20. My son waited over a year for councilling

    My son was suicidal by the time he finally was excepted I called regularly went back with my son to the Drsit’s of times he started off with low mood and by the time he was excepted the was really bad. He’s done 6 moths of cbt and is finally getting back to him self but not quite there and the councillor has said he only has a few sessions left. The councillor her self is good but he needs more time I’m scared that she will not see him again when he needs her and we will have to wait a year again and back to square one per worst.

  21. On waiting list for almost 1year ..!

    My daughter has Downs Syndrome and autism..no specialist worker on team and waiting almost a year..disgusting and discrimination against a child with special needs [What was good about the service? How do you think this service could be improved? – edited by HWE] Still awaiting a service for a child almost one year on

    • Emma Vidler, PA to Deputy Director, EWMHS replied on

      We are sorry that you are experiencing difficulty accessing services your daughter requires. Please contact me via telephone or email so that we can discuss you concerns and see how we can assist you.

      Kind regards,

      Emma

  22. Great art therapy sessions great intervention

    My son had 20 sessions with Art therapist [XXX – edited by HWE] each session involved art show painting,play dough all of which has been very beneficial and positive.My son started off with 1 very anxious and non verbal he ended up by last session less anxious and speaking in normal voice to [XXX]. [What was good about the service? How do you think this service could be improved? – edited by HWE] The art therapy sessions were mostly carried out at school by [XXX] where my son’s anxiety is at its worst. [XXX] carried out a variety of different art sessions using different things which my son enjoyed he was very excited at seeing [XXX] each week painting and using play dough.

  23. Appalling

    Not expected service children entitled to receive. [I think this service could be improved] by providing expected service and much quicker and not having to fight to get it. And to get essential permanent staff. Not having appointments cancelled.