Mental health

Emotional wellbeing and mental health services (EWMHS – formally CAMHS)

1.5
15 reviews

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Address
Essex

Contact
0300 300 1600
www.nelft.nhs.uk/services-ewmhs

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15 reviews from the local community

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#8 of 52 Mental health services in Essex

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Emotional wellbeing and mental health services (EWMHS – formally CAMHS) Feedback

  1. HORRENDOUS!

    I would give ZERO stars but it wont let me send this without giving one!
    My 10 yr old daughter has autism, severe anxiety, ADHD and sensory issues and propreoceptive difficulties. When she is anxious she goes into flight mode and over past month this has exacerbated to a degree whereby the police and police helicopters have had to search for her. She has climbed out of the window, run into the road,narrowly being missed by cars, ending up at A&E begging for some medication. I have begged EWMHS for anti anxiety meds but kept getting passed back to the CDC, who then pass us back to EWMHS as it should be them who administer medication for anxiety! Had an appointment yesterday after a real battle, but I was appalled at what happened. The clinical lead told us not to block the door in case my daughter felt trapped! I told him she will run away as she is so anxious about being here. He insisted and she ran out of the door, out of the corridor, down three flights of stairs and out of the building onto the road, weaving between cars! Thankfully, my mum chased after her, but it was just awful. Nobody is listening anymore and our children are being failed and put a risk on a daily basis. I found this person arrogant and patronising with no understanding of my daughter’s needs, even though she has had assessments there twice already and a diagnosis of severe anxiety from them!

    • Mitchell Young (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  2. Ruined my daughter’s confidence

    My daughter is struggling with depression and has been passed from person to person, none of whom are able to help her. She is not a difficult person to deal with, so I couldn’t understand why! Someone she was working with previously made untoward and frankly quite creepy comments regarding her body and she is only a teenager! She’s 16! This has made her self conscious and I dread to think of how it has affected her self esteem and already bad mental health. Only one has shown any genuine interest in helping my daughter, and this is the one we are currently on (the fifth) which is appalling and really rather disgraceful. Mental health is so so important so services like this are necessary and I wish I could appreciate it, but the way they work is terrible and I sincerely urge you to be more discerning with your staff. You have a duty of care and I hope you recognise that and work better – I sincerely hope that even younger children who will eventually use this service do not get the same treatment that my child did.

    • Mitchell Young (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  3. Awful

    Long wait times, not being listened to, being over prescribed medication, forgetting details, not seeing me for 6 weeks without any explanation or contact

    • Mitchell Young (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  4. Awful service, no experience, discharged with

    Awful service where the clinicians ignore all previous professional involvement, diagnosis was unhelpful or outdated, unrelated d to symptoms and judgement was passed in 45 minutes having only completed one section of the LDA. When asked for a second opinion they told me they could not so that and that I would have to go back to the gp. Bearing in mind my sons had an ados and a specialist asd test that came back severe autism.

    • Mitchell Young, Business Support Officer (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  5. Clinicians do not listen or involve parents

    I am the parent of an autistic nine year old who was suffering from depression and anxiety. Concerns about his mental health were repeatedly raised by both ourselves and teachers, as well as other professionals. After a year we finally got an appointment. Based on a single consultation with our child during which we were not present, and without taking on board our views or the reports of teachers and other care givers, the lead clinician quickly jumped to the conclusion that our boy was not capable of independent thought, was just mimicking depressive behaviour to get attention, and told us that we just needed to stop being “helicopter-parents” and that we just needed to tell him that life was not so bad and he would be fine. This is the despite the fact that his teachers were concerned about his self-harming, the fact that he was expressing suicidal thoughts, and numerous reports from school stating that he had an above-average understanding of the world and verbal ability for his age. In my experience, the people working at Essex EWHMS are disorganised, patronising and incompetent. Do not hold your breath for an appointment, and if you do by some miracle get an appointment, beware that they may do more harm than good. You are almost certainly better off getting help from local support groups, books, or the internet than you are from these idiots.

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  6. Very dissapionted. No use at allh

    My 12 year old daughter was refered. She screams for 4 hours a day. Lashes out at family ,swears and breaks things around the home . They offered therapy !!!!!!!!! She needs medication.they gave me an out of hours number if I need help. Called it and they told me to call police. Rang police they said it was a matter for the mental health team not them. Rang crisis line back and was told to take her to a and e which wasn’t possible because of the way she was acting!!!!!!

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  7. Very poor

    Waiting months for appointments, not adhering to NICE guidelines when prescribing Fluoxetine to child, complete lack of support leaving child feeling in a worse place than before. The staff seemed genuine but unable to provide an adequate service.

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  8. Getting an appointment is just silly,

    Waiting for a doctor to call you back often doesnt happen, you have to call again and again, On enough follow ups. Follow up calls yo ask how a person is getting on with meds could be improved When your finally seen they do listen.

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

  9. 6 years since referrred, still no better

    Just prescribed meds then left to get on with it. Anxiety so bad my son can’t leave the house not even to the garden. Dr left Colchester so didn’t do the follow up, gp wouldn’t prescribe the repeat as it wasn’t on record. A nurse arranged to come for a home visit, didn’t turn up, found out she left too. Dr came back as a locum came for home visit and prescribed meds again, didn’t date the prescription so the chemist wouldn’t issue it. Phoned Ewmhs who said to go to them and they would have another one ready to collect. Got there when I could 2 days later, 3 people said it was in the office, someone looked for 25 minutes and called people, then he had a call from the dr who said she hadn’t done it and won’t, I would just have to go to the gp and sort it out.

    Had a call from the dr 3 weeks ago who said she was having a meeting with others to discuss what else they could do for my son. Haven’t heard anything back from them.

    In the 6 years we have been to camhs/Ewmhs we are no better off. 17 years old, no secondary education and so far this year he has been outside 3 times only one was in the car to a shoe shop to get new trainers. Twice in the garden in the snow.
    He has a home tutor 2 hours a day, can’t even face that at times. Any anxiety results in staying awake all night worrying and then sleeping all day, lasts 4-8 days then he feels ill and then starts getting up in the day and sleeping at night. Any sign of stress, from hospital appointments for his sister , someone strange coming to the house, someone knocking on the door, causes a set back and unable to switch off at night again.

    The one star is because it wouldn’t let me send without doing that.
    The positive is, [XXX] gave his mobile number and email to contact him.
    You do home visits, not always willingly.

    Globe house is awful, not friendly, a cold miserable building and office space. Not child friendly at all and it needs to be for the children with mental health issues that you see.
    Not easy to access with high steps and the doors. Parking is an issue, my son wouldn’t be able to access the building as even if I got him in the car he couldn’t cope walking from the nearest carpark. Walking past the snooker club is off putting when people are drinking and smoking outside.

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  10. My son suffers with anxiety,

    Anxiety really effects my sons education so we’re referred for support. Waited a long time to be seen, they did meet with us listened to his issues, sympathised but felt they had little to offer my son. Offered to talk to his school to give his teacher supervision. Very weak service, feel they want to offer help and support but have no pathway to allow this to be effective in lots of situations

    • Mitchell Young, Business Support Officer replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  11. Poor

    Told my son needs play therapy but was told lists too long so was discharged. We got nothing from them at all a year later refered back again long waits again. Stop the long waiting time to get a app. Actually help my son.

    • Mitchell Young, Business Support Officer (Business Support Officer) replied on

      Thank you for taking the time to comment. NELFT wants to ensure you receive a high quality service. We welcome your feedback and comments or complaints about services, which will help us to learn and improve.

      If you would like to make an informal or formal complaint please email: nelftcomplaints@nelft.nhs.uk

  12. My son waited over a year for councilling

    My son was suicidal by the time he finally was excepted I called regularly went back with my son to the Drsit’s of times he started off with low mood and by the time he was excepted the was really bad. He’s done 6 moths of cbt and is finally getting back to him self but not quite there and the councillor has said he only has a few sessions left. The councillor her self is good but he needs more time I’m scared that she will not see him again when he needs her and we will have to wait a year again and back to square one per worst.

  13. On waiting list for almost 1year ..!

    My daughter has Downs Syndrome and autism..no specialist worker on team and waiting almost a year..disgusting and discrimination against a child with special needs [What was good about the service? How do you think this service could be improved? – edited by HWE] Still awaiting a service for a child almost one year on

    • Emma Vidler, PA to Deputy Director, EWMHS replied on

      We are sorry that you are experiencing difficulty accessing services your daughter requires. Please contact me via telephone or email so that we can discuss you concerns and see how we can assist you.

      Kind regards,

      Emma

  14. Great art therapy sessions great intervention

    My son had 20 sessions with Art therapist [XXX – edited by HWE] each session involved art show painting,play dough all of which has been very beneficial and positive.My son started off with 1 very anxious and non verbal he ended up by last session less anxious and speaking in normal voice to [XXX]. [What was good about the service? How do you think this service could be improved? – edited by HWE] The art therapy sessions were mostly carried out at school by [XXX] where my son’s anxiety is at its worst. [XXX] carried out a variety of different art sessions using different things which my son enjoyed he was very excited at seeing [XXX] each week painting and using play dough.

  15. Appalling

    Not expected service children entitled to receive. [I think this service could be improved] by providing expected service and much quicker and not having to fight to get it. And to get essential permanent staff. Not having appointments cancelled.