Emergency care

East England Ambulance Service NHS Trust

3 reviews

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3 reviews from the local community

Read Feedback

#1 of 2 Emergency care services in Essex

Terrible Excellent
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Overall Rating*: (Terrible to Excellent) Terrible Excellent

Staff (Terrible to Excellent) Terrible Excellent

Facilities/environment (Terrible to Excellent) Terrible Excellent

Treatment and care (Terrible to Excellent) Terrible Excellent

Accessibility/waiting times (Terrible to Excellent) Terrible Excellent

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East England Ambulance Service NHS Trust Feedback

  1. Essex Ambulance waiting times

    When the ambulance crew arrived they were lovely and administered morphine along with gas and air and took me to a and e where I had to have an operation on my lower leg with steel plates inserted.
    I have never called 999 before and I am absolutely scared for anyone wanting a ambulance in Essex because of the long wait times. The whole experience has affected me mentally and I am finding it difficult to come to terms with the feeling of abandonment in my hour of need.

  2. 5 hour wait! Something needs to change!

    Fell and tore ligaments in my foot and ankle – severe pain and I couldn’t walk – first time I’ve ever called an ambulance for myself – and I was told it would be a 5 hour wait. I had to crawl to my friends car. Need more ambulances – I’m not knocking the staff – the service is severely under funded.

    • Joanna Harris replied on

      I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if you could email [email protected] with the date and location we attended along with the reference HWE-001. We will then begin an investigation if you would like us to do so.

      Many thanks,
      Jo Harris (Interim Patient Experience Manager)

  3. Outstanding

    I will never forget having to call an ambulance when my grandad collapsed. It was a really awful experience and I was so impressed with the responder who came on her own and provided such great support and reassurance. My grandad was very unwell with dementia at the time and we felt that the responder had a good awareness of his condition and how to communicate with him and us about what was happening.

    • Marian Burgess replied on

      Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email [email protected] with the date and location we attended so we can track the staff involved.

      Thank you again for your kind words of appreciation.