Mental health

Chelmsford & Essex Centre

2.0
4 reviews

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Address
New London Road
Chelmsford
Essex
CM2 0QH

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4 reviews from the local community

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#6 of 52 Mental health services in Essex

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Chelmsford & Essex Centre Feedback

  1. at the moment no consistency

    At the moment very negative

  2. Useless service provided

    Letters being sent to an old address even though they had my new one resulting in me being discharged. Discharged as I would not take medication due to the effects they have had on me in the past. A history of agoraphobia and social anxiety I was still repeatedly offered group therapy for OCD, which I struggled to attend and eventually failed to due to the anxiety it caused me. I was discharged yet again for not engaging in a service that was unsuitable for my needs.
    Phone calls to the centre and repeated attempts to contact the crisis team went unanswered. Appointments with a consultant psychiatrist were made but did not happen as consultant went on maternity leave.
    Medical referrals were not made which resulted in a medical condition not being diagnosed for over a year. My medical notes contained internal emails with jokes about the persistence in obtaining them and the files were referred to as ‘the bible’. I have been handed another patients notes whose name and address I now know and in my notes I have repeatedly been referred to by a different name. Recently CBT sessions were put on hold by staff at C and E centre as they felt that I was struggling and needed a closer eye kept on me. Home visits were arranged but these did not happen.

  3. Much improved!

    Last visited a psychiatrist here in Summer 2017, and was discharged after several years under NEP team. Much improved over the past year or so, psychiatrist asked for feedback and was engaged and welcoming without being patronising. Reception staff seemed a lot more organised and friendlier. My appointment time was kept, whereas in the past I have waited hours. Much improved! Only negative is lack of parking on sit. [What was good about the service? How do you think this service could be improved? – edited by HWE] Psychiatrist I saw was very engaged and listened to me. Also asked for feedback. I actually phoned the Trust HQ a few days later to leave some feedback for him, as felt so strongly that he had tried to support me. Great to see such a marked difference from 2 or 3 years ago. Service could be improved by offering appointments after 5pm, as I work full time and often have to take a full day’s annual leave for my ten minute appointment.

  4. Team of clowns

    Poor treatment, doctor seems blaise,paperwork goes missing,A does not keep B informed of what is going on. Some staff incompetent. People phone up in crisis and told will get a call back or sometimes a member of staff will do nothing leaving a patient in a dangerous state, They say ring the crisis line, all they do is leave a message for the day team. Like being on a roundabout. The odd member of staff I have met behaves in a bullish manner. This team says to ring when in crisis and when they do they are told they do not understand what a patient means when they say they are in crisis!
    Nothing [is good] apart from the consultant. Service is as good as useless. Staff do not know what to do with people. You might as well call it the mental health call centre.

    • Thomas Way replied on

      Dear Sir/Madam

      We are sorry to hear that found the services provided at the C&E Centre to be sub-standard. We always endeavour to provide the best possible services, but sometimes we fall down on our standards. We will relay your comments to the team and director in question who will conduct any investigations as necessary. We welcome your comments – they have alerted us to potentially problems at the location in question that will now be addressed.

      Kind regards,
      Thomas Way, NEP Communications

      Should you wish to take your concerns further, please contact our Patient Advice and Liaison Service.