Hospitals

Basildon University Hospital

4.0
8 reviews

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Address
Nethermayne
Basildon
Essex
SS16 5NL

Contact
01268 524900
www.basildonandthurrock.nhs.uk

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8 reviews from the local community

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#8 of 22 Hospitals services in Essex

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Basildon University Hospital Feedback

  1. A&E visit, sent to Ambulatory for follow-up

    The doctors and nurses in there were all fantastic. They were kind, friendly and all very helpful. The doctors investigated me thoroughly and gave me excellent advice regarding my next steps. I am incredibly grateful to all the hardworking staff there. I am extremely grateful for being given follow-up advice for what to do after my visit. My health condition requires a long-term health care plan and the doctor explained so clearly what had happened to me and what I should do next in order to secure my safety.

  2. Great service of the A&E team.

    Couldn’t be happier with the prompt and generous care I received when I came in with a very serious lung infection. [What was good about the service? How do you think this service could be improved? – HWE] Can’t suggest any improvements, my care was exceptional and the speed of delivery was amazing. Thank you all.

  3. Visit to A&E

    Really well looked after and cared for. Very kind and professional.

    • Clare Bruce replied on

      Firstly may we apologise for the long delay in posting a response to your feedback. We have only recently been made aware of your comments. We would like to thank you for taking the time to feedback about your experience in the A&E Department at Basildon Hospital and will share your kind words with staff as appropriate.

  4. Delays in follow ups

    Rheumatology Department. Supposed to be seen every 2 months owing to drugs being used but nearly six months between consultations due to cancelled appointments by hospital. Seems as though outsourced service has not got requisite knowledge of conditions so just cancel and puts to back of list regardless. System should return to local department who knows requirements.

    • Jennie Deeks replied on

      We’re very sorry to hear of the difficulties you’ve been having with your Rheumatology follow up apartment. Your comments have been forwarded to the department, however we would encourage you to contact the PALS team on 01268 524900 ext 4411 where they can take all of your details and look into the situation for you.

  5. Excellent treatment from everyone at A&E

    All of the staff are wonderful – receptionists, nurses and consultants. I was in the department overnight and received the very best care and attention from start to finish.
    Seating in the waiting area is very uncomfortable when you are ill and have to wait for a long time

    • Jennie Deeks replied on

      I am very pleased that your recent experience of care within the emergency department (ED) at Basildon and Thurrock University Hospitals NHS Foundation Trust was a good one. The staff in this area do their utmost to provide the service you would expect and will be pleased to read this review. Thank you for taking the time to post your thoughts.

  6. Waited over an hour to be seen

    Received a cancellation appointment for the next day. Arrived, waited over an hour to be seen, it was really quiet. get seen quicker when its busy. Service has changed so much was a lot better when you where seen by the doctor and then had your mammogram at the same appointment. Now have to take two mornings/afternoons off work as they are done on different days now

    • Jennie Deeks replied on

      I am sorry to hear that you are not happy with the care you received at Basildon and Thurrock University Hospitals NHS Foundation Trust. I will forward these comments to the Breast Unit. Can I encourage you to contact the Patient Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4411 who will be happy to discuss this further.

  7. Very efficient service on a Saturday morning

    Seen very promptly

    • Jennie Deeks replied on

      We are pleased that your recent experience of care at Basildon and Thurrock University Hospitals NHS Foundation Trust was a good one. We will forward on your kind words to the department concerned.

  8. Failed to prescribe compression garments for my sons LYMPHOEDEMA, failed to prescribe antibiotics to keep cellulitis under control, placing patient at risk of septacemia.Registerar stated you have LYMPHOEDEMA and there is nothing we can do, resulted in me discussing inadequate unprofessional service with consultant and asked to be referred to st Georges tooting under professor Mortimer. Now receiving correct & appropriate treatment for the condition. MASSIVE FAIL on the part of NHS se Essex & Southend hospital.

    Note from Healthwatch Essex: this is a review for the Dermatology Service located at Southend Hospital but which is delivered by Basildon Hospital

    • Jennie Deeks replied on

      I’m very sorry to hear you are not happy with the care you received during your experience of Dermatology services. I will be sure to pass this on to those responsible for the service to enable them to use these comments to improve their services. Thank you for taking the time to post your review. If you wish you to discuss this any further please contact the PALS department on pals@btuh.nhs.uk or 01268 524900 ext 4411.