Mental health

Basildon Mental Health Unit

11 reviews

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Basildon Hospital
SS16 5NL

0300 123 0808

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11 reviews from the local community

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#24 of 53 Mental health services in Essex

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Basildon Mental Health Unit Feedback

  1. Abuse wherein I was grabbed by the neck

    The staff will use any excuse to abuse, neglect, and control. Refusing to see patients who are deeply suicidal, while doing NOTHING on their computers. It’s like prison.

    I’d give no stars if I could.

  2. Most staff ignored you, didnt care ect

    I was in the unit both in 2012 and also in 2018. It was a bit better in 2018, as we was at least allowed fresh air, back in 2012 we wasnt, at least, i wasnt allowed in the court yard. IN 2018 we was allowed a vape, rather then having to use a nicorette stick.

    Though I saw fellow patients breaking their phone, just to get the glass out to self harm. I myself self harmed while in there, asked for some wipes to clean it, only to get told “you did that before you come in here, you’re fine” Despite breaking up a plastic cup i originally had water in to use as a tool. There was maybe one or two nurses i met in there that wasnt too bad.

    On multiple occasions when I was meant to see a Dr, which was my ticket out of the place, the Dr would either not show up, or just see one person and go home, I think it was in there in 2018 for 3 or 4 days longer then i was meant to be, and was told if i asked to volunteerly leave, as i was in there volunteerly, they would section me. Which shows how “volunteer” i was really in there. Funnily enough, from 2012 – 2023 I had psychosis, as of 2023, i now have bipolar. Somehow the two times at This unit, while also Outpatients just couldn’t pick up on this, or just ignored it.

    Facilites, what facilities, channel 4 on tv, jigzaw puzzles with missing pieces.

    • EPUT Patient Experience Team (Director of Patient Experience) replied on

      Thank you for taking the time to give your feedback on EPUT services. I am sorry to hear of the concerns you have raised and will share your feedback with the team. Please contact our PALS Team on (Tel: 0800 085 7935 or by email [email protected]) if you would like us to look into this matter for you. Once again please accept our apologies for the experience you had whilst in our services.

  3. Absolutely disgusting! Shocktreatment!

    Quiet happily discharge patients who are clearly a safe risk to themselves and others! No care for patients or their families! Absolutely outrageous care. Doctors shutting you down, rolling g their eyes at families expressing their concerns. Discharging people who are stating they are going to kill theirself!! Complaints systems isn’t work anything. Shocking how this place and the urget care department are still operating!!! Making patients feel worse than they did before! Wouldn’t even give 1 star but I have no choice but to!!!!

    • EPUT Patient Experience Team (Director of Patient Experience) replied on

      Dear Ms James, Thank you for taking the time to give your feedback. I am sorry to hear of the concerns you have raised in relation to your contact with our Trust and that you felt doctors were shutting you down and rolling their eyes. Please accept my apologies for the upset this has clearly caused you.
      I would encourage you to contact our PALS Team (Tel: 0800 085 7935 or by email [email protected]) so that they can look into this matter for you.
      Thank you once again for raising your concerns with us.

  4. Should be shut down

    Most staff mediocre tired and not motivated to do job properly some downright abusive a few are proper dedicated staff.
    Psychiatrist in charge not fit for purpose on Basildon Mental health urgent care. He is,being reported to the independent investigating body. Unfortunately This unit’s reputation proceeds itself.

    • EPUT Patient Experience Team (Director of Patient Experience) replied on

      Dear Reviewer

      Thank you for your review. I am very sorry to hear that you found the staff unmotivated to do their jobs and that you felt the Psychiatrist in charge was not fit for purpose. We expect that all staff are professional and compassionate in their interactions with our patients and I am sorry for any time that you found that this did not happen. Your feedback will be shared with the relevant team who can reflect on the concerns that you have raised.

      If you have not already done so, I would encourage you to contact our PALS Team (Tel: 0800 085 7935 or by email [email protected]) who can look into this matter for you.
      Thank you once again for raising this with us.

  5. Worst experience of my life.

    Had ect and multiple treatments against my will. Had to get a solicitor to get me out of cherry down mental health unit. After care is inconsistent and non existent in 6 months since leaving the unit I’ve had 6 care co ordinators no therapy and been left with severe PTSD. 47 outstanding cqc complaints made against the unit from my family during my time in the unit. Multiple complaints made to cqc about grays hall for lack of after care. Easy to see why over 2000 DEATHS have happened under ESSEX PARTNERSHIP UNIVERSITY TRUST.

    • EPUT Patient Experience Team (Director of Patient Experience) replied on

      Thank you for taking the time to provide your feedback on the Basildon Mental Health Unit via Healthwatch. We are sorry you found our services below the standard of which we would expect. Please accept our apologies for any upset this may have caused you. We are keen to discuss this more with you and identify opportunities for learning. Would you be happy for one of our Patient Advise & Liaison Service (PALS) officers to contact you by email ? Alternatively if you would like a member of the PALS Team to contact you by telephone please let us know the best number to contact you on. Once again I am sorry for any distress this matter has caused you. Thank you.

  6. Absolutely shocking

    I have recently watched the channel 4 documentary about mental health units in Essex and thought I would share my story.
    All I can say is it’s absolutely shocking what goes on in these places.. there is NO care.
    I was admitted in December 2016 after giving birth to my first child. I was suffering depression, anxiety and psychosis. I was left day in day out to my own devices.. I was ignored when I needed to go to my room to get breast pads and sanitary pads (which was much needed after I’d just given birth). On the ward was men showing there private parts.. staff did nothing but laugh. I was 18 and very venerable. I will forever be traumatised from being in that place. Punished for being mentally unwell! Staff would fall asleep whilst ‘observing’, sit on there phones, laugh at patients when they was in crisis, walk past you when you are crying out for help and so much more. My illness was terrible but being in there was so much worse!! The system is broken. This is not good enough! Cruel cruel workers who need to be sacked. That is all.

    • Sharon Westfield de Cortez () replied on

      Thank you for sharing your experience with us. We have passed it on to both the relevant organisation and the wider health and care system scrutiny boards within Essex.

      We recognise the traumatic and distressing nature of what you have written. If you would like to speak to someone to help access support or information, please do get in touch with our team on 0300 500 1895 or [email protected]

  7. Nightmare experience

    I was somewhat forced to say I would ‘voluntarily’ enter this assessment unit, as the mental health staff at the hospital I was admitted to said that if I didn’t, I would be sectioned! I had assumed that a mental health unit would be a nice, quiet, relaxing place – how wrong was I! You are given a room, with only a tiny bed, a chair and a small chest of drawers. You are not allowed to close the door so staff can just come and check you at any time. It felt like a prison and that I was being punished. There were people shouting and swearing through the night, which really scared me. They don’t allow you to keep phone chargers or laces, in case of self harming. The food was disgusting. I kept asking every member of staff I saw to get me a doctor/consultant that I could speak to. They just kept fobbing me off, nobody came – until the next day when I asked one kind man who worked there. He eventually came to my room with a lovely female psychiatrist. They sat and talked to me and listened to me. I explained that I would not last long in there, the stress of it would send me spiralling downwards. Thankfully, they believed me and decided to allow me to be released within the hour. I WOULD NEVER EVER WANT TO GO THERE AGAIN. IT IS A PLACE OF NIGHTMARES! I cannot see how anybody can “get better” in a place like that.

  8. Drugs, alcohol, self harm, assault

    My mum had been an inpatient here on many occasions, during these stays of respite I visited nearly each day.
    I witnessed people drinking disguised alcohol,
    one patient told me he bought cocaine into the unit by hiding it in his anus.
    I witnessed a lady trying to hurt her wrists with plastic cutlery
    (i informed the staff on each occasion of what I’d witnessed)

    Also whilst my mum was on this unit she was pulled around the floor by another patient and also had £25 stolen from her. I attempted to take this up with the unit staff who shut me down each time.

  9. Very poor

    Get no help feel very let down

  10. Disgraced Themselves

    This service was in the news recently, for the abuse and exploitation of Patients. So apparently the Mental Health Service cannot identify sociopathic tendencies when it is hiring its own Staff. This has led to a loss of Faith in both the ability of the NHS to provide Mental Health Care, and in the underlying theoretical basis for establishing the presence of Mental Illness. Treat the Patients like Human Beings.

  11. Staff don't help anyone, speak unintelligably

    Stayed here on a section 28 for 4 days, worst experience of my life. Staff didn’t do anything to keep patients safe. Managed to get out but feel sorry for those being abused in this manner. It’s like an old lunatic asylum. Disgraceful.