Ballards Walk Surgery

5 reviews

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49 Ballards Walk
SS15 5HL

01269 542901

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5 reviews from the local community

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#45 of 227 GPs services in Essex

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Overall Rating*: (Terrible to Excellent) Terrible Excellent

Staff (Terrible to Excellent) Terrible Excellent

Facilities/environment (Terrible to Excellent) Terrible Excellent

Treatment and care (Terrible to Excellent) Terrible Excellent

Accessibility/waiting times (Terrible to Excellent) Terrible Excellent

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Ballards Walk Surgery Feedback

  1. Working so hard amidst difficult times

    Those complaining about difficulties getting through on the phone system need to take a step back a realise it’s not a service ‘on demand’. Staff work really hard and are dealing with hundreds of patients every day, amidst a PANDEMIC. We’re lucky to have such a lovely surgery!

  2. Really bad service

    There is always a problem with my repeat prescription so each time I have to phone the surgery or go there to get it sorted. The prescription in not ready on time so I’m being left with no medication for days.

    The receptionist *** has been very unhelpful on 3 separate occasions, giving me a bad attitude. If she doesn’t like her job maybe she should consider changing it… She is the only one that constantly has a problem and the other ladies are very good.

  3. Very rude staff

    Staff are awful
    The receptionist is very bad

  4. very poor

    very poor service, cannot get an appointment over the phone it just rings and rings, the receptionist is the most obtuse person i have ever encountered.
    If you look through the surgery web page, you will think this practise is one of the best, well let me tell you its not, look at all the negative reviews of this surgery.
    Why ever would you see your GP when you cant make an appointment, and the receptionist wants to play God, you are encouraged to see your GP but this particular surgery does nothing at all, we are wasting our time to try and use these services, its very very poor

  5. cant get to book a doctor apt

    new system of booking a appt to see dr is awful. have to start calling at 8 am only to speak to a receptionist who asks whats wrong then decides if a dr will call you back. this can be at any time after 10 am so yu have to be free all day to take call ,not suitable for patients who have to work mon to friday 8.30-6pm .so far i have not been able to make a appt . was tld to book online but that now is still only for a phone call . awful. easier booking system for patients who work 8am -6 pm .im not allowed to have private calls at work nor do i wish to speak to a doctor in front of my co workers ! so ive been unable to make a appt to see dr since april this year . not at all acceptable service . Staff to have a kinder and more understanding approach to patients and not be so cold when dealing with them