Aegis Medical Centre

1 reviews

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568 Whitmore Way
SS14 2ER

01268 532795

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1 review from the local community

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#38 of 229 GPs services in Essex

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Aegis Medical Centre Feedback

  1. Rude, unhelpful, unprofessional service

    Iv had a few bad experiences here, their is never any appointments less than a week away the 4 times I have called this year for appt for me or my son even 10am have been told to wait till gone 6pm & call 111- all 4 occasions we ended up the hosp at out of hours service. [text removed] I went to gp 2 years ago regarding my son, mentioned I wasn’t coping well at home…. nothing was done, no information or services advise I then went to a health clinic who refered us, since then my son has regularly seen pediatricians he has a diagnosis ADHD & ASD with anxiety & sensory issues. [text removed] advice from 2 separate Dr’s up the hosp after me being their twice for symptoms that I need further checks & refered for ultrasound scan & a gynaecologist from my gp…. he refused to do the referral even knowing my late mother had cervical cancer- the area I’m experiencing problems with. Not one time have I been asked or have they chased up any occasion we’ve had to use out of hours or regarding my sons mental health. The customer service is appalling the staff are very rude, the Dr doesn’t even look in your direction let alone listen, interrupts whilst trying to explain the concerns why your their, his very patronising, just prints off a prescription & sends you on your way.

    • Sandra Laver replied on

      Dear Sir/Madam

      We are sorry that you feel like this, however if you would like to discuss this further please do not hesitate to call or write to me at the surgery where I will be very happy to discuss this further with you and resolve all of the issues that you have.

      Kind regards
      Sandra Laver
      Practice Manager