Mental health

Rectory Lane Health Centre

3 reviews

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Rectory Lane
IG10 3RU

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3 reviews from the local community

Read Feedback

#7 of 52 Mental health services in Essex

Terrible Excellent
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Tell us about your experience...

Overall Rating*: (Terrible to Excellent) Terrible Excellent

Staff (Terrible to Excellent) Terrible Excellent

Facilities/environment (Terrible to Excellent) Terrible Excellent

Treatment and care (Terrible to Excellent) Terrible Excellent

Accessibility/waiting times (Terrible to Excellent) Terrible Excellent

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Rectory Lane Health Centre Feedback

  1. Safe and respectful space

    I have always felt that I was being listened to and given a choice in my treatment.
    Staff have always been polite and I felt that I was in a trusted place.
    My only slight issue is communication from the psychiatrist and my gp. Repeat prescriptions and dose changes seem to get lost in the ether.

  2. Poor communication total lack of empathy

    Lack of communication, total lack of empathy from staff. No follow up on my condition only ever we want you to do xyz. Not sure they have ever heard of patient autonomy or respect. When they want paperwork want it within a couple of days no understanding.

  3. Passed from one Psychiatrist to another.

    Lack of understanding and told I’ve not got a mental illness its a disorder. This doesn’t seem right as I am, depressed, tired, anxious as well as being told I have mixed personality disorder. I have claimed PIP, but hit my head against a brick wall trying to get written support for my claim, hence become more ill, as had to go to court in person and still told I am not entitled to PIP. Its never ending and feel angry and frustrated due to the diagnosis not corresponding to my general self.

    • Thomas Way replied on

      Dear Sir/Madam,

      We are very sorry to hear that you are dissatisfied with our services. If you feel that your diagnosis is incorrect then you should get back in contact with our services to request an explanation of the rationale behind said diagnosis. With regard to benefits, as a public sector organisation we are obliged to provide all due paperwork upon request.

      If you believe that an error has occurred with some of the evidence we have supplied and with your diagnosis then please contact our Patient Advice and Liaison Service.

      By phone 01245 546633
      PALS are available Monday to Friday 9.30am to 4.30pm. Please leave a message outside these hours and PALS will contact you within three working days.
      By email [email protected]