GPs

Addison House Surgery

1.3
7 reviews

No description has been entered for this service.

Address
Hamstel Road
Harlow
Essex
CM20 1DS

Contact
01279 621900
www.addison-surgery.nhs.uk

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7 reviews from the local community

Read Feedback

#N/A of 227 GPs services in Essex

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Overall Rating*: (Terrible to Excellent) Terrible Excellent

Staff (Terrible to Excellent) Terrible Excellent

Facilities/environment (Terrible to Excellent) Terrible Excellent

Treatment and care (Terrible to Excellent) Terrible Excellent

Accessibility/waiting times (Terrible to Excellent) Terrible Excellent

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Addison House Surgery Feedback

  1. Very poor - verging on Dangerous

    My elderly mother has just been released from Harlow Hospital with updated medication added to her prescription and some medication removed as being totally unsuitable for her condition.
    Her very recent prescription does not reflect these changes and some very important medication missing.
    Trying to call the Doctors Surgery is IMPOSSIBLE!

  2. Dreadful surgery

    No one answers the phone, automated, you have to leave all your details,when someone does get back to you they will only deal with 1 thing, then tell you to go through the same system to get help for another problem,absolute shambles ,I think that Addison House seem to only want to do things they get extra money for.

  3. Poor.

    My daughter ended up in ae on a breathing machine because this surgery told me they had prescribed her am asthma pump to her local chemist and when I went to collect it it wasn’t there. I called the surgery and was told to call back in 10 mins and they would ensure the prescription was done. I called back, surgery closed waited an hour in the chemist and no prescription. That evening she couldn’t breath and we were sent to am out of hours GP who referred us straight to AE where we remained for 12 hours.

  4. Terrible

    Can’t give a zero but would
    Stay away from this surgery they will not help you at all

  5. Very poor service!

    This is not the NHS GP service we pay for. It is so poor it is embarrassing. Very poor appointment service and slow response that seems designed to deflect any action.

  6. Pregnent and very ill and no call back

    Doctors dont examine You as needed and just diagnoise you with easiest option.
    Dont even give you a call back after duty Doctor is supposed to ring You back they lack in everything

  7. barely adequate

    GPs always running late and when you get there only 1 or 2 actually appear to care. The rest just do what they can to get the next person seen so not much ever gets resolved. My medical notes seemed to disappear when I moved here so my important diagnosis now doesn’t exist. Took my daughter in numerous times for chest problems and always told “it’s viral”. Reception staff are moody and slow. You will literally be on hold for a good 20 mins before they bother to answer the phone.
    [Could be improved by] More care and attention for all patients.