Today we are publishing a new report, Living with Mould, which explores the lived experiences of people across Essex who are living in homes affected by damp and mould.
The report draws on survey responses from hundreds of residents, alongside in-depth interviews, to highlight not only the scale of the issue but the very real impact it has on people’s physical health, mental wellbeing, and sense of safety at home.
While damp and mould are often discussed in technical or regulatory terms, this report puts people’s experiences at the centre – revealing how unsafe housing conditions affect families day to day, and where systems are still falling short.
The key findings of the report reveal a worrying lack of consistency in how mould is reported, responded to, and resolved across different housing tenures.
🔹 Reporting remains difficult and intimidating
Many residents described the process of reporting mould as confusing, stressful, or inaccessible. Fear of being ignored, blamed, or even evicted continues to prevent people from speaking up, particularly in the private rented sector.
🔹 Delays cause significant harm
A large number of respondents had been living with mould for months or even years before meaningful action was taken. In many cases, temporary or cosmetic fixes were applied, allowing mould to quickly return.
🔹 Serious impact on mental and physical health
Residents reported respiratory problems, asthma flare-ups, frequent infections, anxiety, depression, and feelings of hopelessness. Parents spoke of fear for their children’s health, while others described their home no longer feeling like a safe or comfortable place to be.
🔹 Positive practice does exist
The report also highlights examples of good practice from some social housing providers, showing that early intervention, clear communication, and a people-centred approach can dramatically improve outcomes for residents.
In 2023, Awaab’s Law came into force. It marks a significant shift in how damp and mould must be addressed in social housing, with clearer responsibilities and stricter timescales for landlords. However, the report raises important questions about how consistently these protections will be felt in practice and how the private rented sector will respond as the legislation expands.
Ultimately, the report makes clear that tackling mould is about more than policy compliance. It is about empathy, accountability, and recognising the profound impact that housing conditions have on people’s lives.
Fergus Bird, Information and Guidance Officer at Healthwatch Essex and author of the report, said:
“No one wants to live in a home blighted by mould, yet too many people across Essex are being forced to do exactly that. What we heard while producing this report was not just about damp walls or poor ventilation, but about people feeling dismissed, blamed, and worn down over time. A safe, warm home is fundamental to health and wellbeing, and this report shows why mould must be treated not as a minor maintenance issue, but as a serious public health concern. Awaab’s Law presents a real opportunity for change, but only if it’s matched by understanding, empathy, and action on the ground.”
Read the full report here.