Metwest Ltd Pharmacy

Metwest Ltd Pharmacy Feedback

1. Rude staff member

   Woman serving initially ignored me as I was speaking to my partner on the phone, then when serving she said it’s hard to know whether to speak to me because I’m on the phone, I said that’s fine and told her about my prescription. When the prescription was ready she told me to get off of my phone even though I was patiently waiting.

   This is unacceptable, not only does she not know what my phonecall was about, or why I was accessing the pharmacy but as someone with severe social anxiety, but I was there for health reasons as it’s a chemist.

   There are a lot of things going on in people’s lives and being kind and considerate rather than projecting unwelcome emotions, costs nothing. It’s unacceptable for a member of staff in a person facing role to be rude and demanding.

   This could be the difference between someone never accessing medical support.

   If phones aren’t allowed, then put up a sign.

   Staff evidently need training in customer service and hidden illnesses.

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