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Manage Colchester General Hospital?
87 reviews from the local community
Read Feedback#8 of 22 Hospitals services in Essex
Colchester General Hospital Feedback
Community Paediatrics - fabulous
I wanted to share my experience as a parent of a neurodiverse child. Dr Issa (community paediatrics) has been absolutely wonderful. I’m so thankful for her support, expertise and guidance, it has made such a difference. The admin support team, Debbie in particular, have also been really responsive and helpful.
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Waiting 18 months follow up with neurology
I saw a neurologist about 18 months ago as I’m experiencing leg tremors due to medication prescribed my GPs. I’m still waiting for a follow up appointment to find out what other tests need to be done and what treatment I need to ease/ stop the constant leg tremors. I’ve phone the neurology secretary to see if an appointment is due but have had to leave messages on their answer phone and have not received a response from them. I’ve asked GP to write to expedite an appointment but no response to that either. GP practice can’t help as they have never seen this reaction to the medication they prescribed even though I’ve managed to discover this by researching online!
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Go elsewhere if you can
An overwhelmed staff and an acceptance of poor care as the new normal. The staff have given up and the management are nowhere to be seen. The emergency department is especially poor and often unsafe. Fundamentally the hospital needs to have double the number of beds and staff that it does and the ED is not fit for purpose. Avoid if at all possible.
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15 hours in Ambulatory depth in a chair
My mum was referred urgently at 7pm at night to A&E re bloods taken earlier in the day, as her sodium level was so low. We passed ok through A&E into Ambulatory. Where we were told they gad to do bloods as the results from earlier couldn’t be viewed! Mum is 82 & very poorly & dehydrated. Told mum needed a bed, before we left home and she was kept sitting in a chair. Was offered 1 drink & sandwich. If I had not stayed, my mum wouldn’t have been able to drink, or get to toilet. She was too ill to ask and unable to look after herself. Patients are not insight of staff, who are sitting around the corner and are run ragged. Day staff were nice. Night staff left a lot to he desired. Once sent home, we had to return to AMSDEC dept on 22nd. We checked in for blood test. Waited 90 minutes, then asked at desk, how much longer to wait. To be told we hadn’t been marked in as arrived. Not impressed. Spent 4 hours here for bloods.
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Excellent stay as the staff were amazing..
The staff are fantastic and I had an amazing team looking after me and treating me for my infection. Please give so much thanks to M***** and A**** on stanway ward. Two lovely women who actually care about people and I couldn’t of asked for any better.
The fantastic Ent team who treated me and has been fantastic with their after care. And also E****** on sau ward who was so nice and happy to meet us and take my blood pressure etc.
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Test results
I have been trying to contact my respiratory consultant Dr Peter Hawkins. I have been told to ring his secretary. I have rung many times over the past 2 weeks No one answers the phone.
I have left a message each time and no one rings me back. I have phoned the main outpatients reception for help and they just put me back to the same phone number.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
I am sorry that you have not been able to get in touch with your consultant either via his secretary or from main outpatients. If you give our PALS team a call they should be able to assist with your enquiry. Colchester Hospital PALS can be reached on 01206 742 683 or 0800 7837328
Impossible to contact consultants secretary
I have been trying to contact my respiratory consultant Dr Peter Hawkins. I have been told to ring his secretary. I have rung many many times over the past 2 weeks No one answers the phone.
I have left a message each time and no one rings me back. I have phoned the main outpatients reception for help and they just put me back to the same phone number.
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Wonderful experience due to lovely staff
I would like to thank Ward Sister Chris on Fordham ward and Nurse Dawn, and Nurse Maria for looking after me so very well. It was difficult as I was boarding in the hospital corridor, but the ward Sister Chris and her kind staff made my stay comfortable. Ward Sister Chris made arrangements to get me into a room ASAP, and the room is clean, well decorated, warm with a view.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Thank you for leaving your kind words regarding your care whilst on Fordham ward. I have passed your kind words onto the Sister to share with her team and particular Dawn and Maria. Many thanks
Fabulous midwifery team
Thankyou so much to the amazing team on the Lexden ward and the delivery ward for the safe delivery of my grandson. I was lucky to be there at the birth and I couldn’t thank the whole team enough! A special Thankyou to Dale & Bella who both were amazing! We couldn’t have felt any safer they were informative, kind, patient and reassuring throughout the whole delivery ! Their love for the job shined through and they took exceptional care of my daughter Mia! So I just wanted to say a big Thankyou from us all x Anne-marie
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Really bad experience at Colchester
I have been diagnosed with throat cancer. I just didn’t feel confident to be treated here and have managed to get referred to a hospital in Norfolk where I used to live for further treatment. Appointments times change, the staff were unhelpful and the hospital just seemed dirty. This was all at odds with the care I received at the James Paget Hospital in Norfolk and I would prefer to receive my care there in the future.
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Breast screening services was fantastic.
Thank you to everyone involved in keeping the unit going . It’s priceless
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Heartfelt thanks to the IRCA Unit
Dear IRCA Unit, Colchester Hospital, especially to Dr. Francis Rohin, Jenifer, Theresa, Julie, Ajit, Haz, Tina, Emily, and Gilly (What a Team!),
I want to thank you most sincerely for the service you provided for me on 1st November 2022, in the IRCA Unit, when you performed an angiogram for me. I also want to thank Consultant Dr. Anna Parisiadou for referring me to the Unit and for her letters of communication, especially the last one explaining everything for me.
I was so very frightened and anxious about the procedure and had been for the days running up to it (glad it was a short wait – or I might have been even worse!). Since April, I have been on a medical journey undergoing tests: ECGs, monitor, scans and a CT angiogram, seeing the Consultant Cardiologist and my GP, as well as contacting the BHF (who are amazing).
The letters from the Hospital contained medical jargon that as a non-specialist I found hard to understand; Googling made things seem worse! The information from the IRCA Unit with the QR code video was transparent but frightened me more! 1 in a 1000 being left with complications, stroke or death – are not good odds for me! It did help when it was explained by the Team at the IRCA Unit, and the BHF, that the statistics are skewed due to many people undergoing angiograms as emergencies and with complications and that the risks for someone with my ‘problems’ would be different. The description of the cut in the wrist and the pressure applied after – scared the living daylights out of me! Now, I know what is involved and that it is the tiniest of cuts – more like a needle cut and that the plastic pressure band is what is applied – it is less scary!
As a result of all of the above, I had worked myself and my family up into a frenzy, so much so that when I arrived at the Hospital on the 1st November for my 1pm appointment, I thought I wouldn’t be walking out but would end up in the morgue there. I was tearful on entry and the nicest of Porters directed me to the IRCA Unit.
The pre telephone call with Jenifer was superb and allayed some fears and made me realise why I needed it done.
On entering in tears, I was shown to ‘my space’ with privacy. Theresa held my hand as I was crying embarrassingly way too much. She was kind, considerate and made me laugh. The nurses were amazing – everyone of them. They explained things I didn’t understand in the letters from the Cardiologist and answered my questions and did not dismiss me or treat me like a piece of meat as I had been left feeling, from the Beta Suite experience.
Dr Francis Rohin, with the kindest eyes and the steadiest of hands (I asked and saw for myself!) gently explained the procedure, answered all of my questions, and I did ask the same questions at least twice – trust and reliability checking issues! He told me that they would not rush that it took as long as it took and even asked me what music I liked! ‘Random’, I thought but answered amongst my tears – ‘Meatloaf’!
The patient in my area next to me was also so kind and considerate and told me about how she had had the procedure before. She should be on your video (Pamela). She spoke from her experience and it meant a lot to me. Soon enough I was walking to the lab for the angiogram. They let me keep my socks on! This also meant a lot to me, believe it or not – it gave dignity. The floors were spotless. The Unit is fresh, clean and looks to me to be state of the art – I couldn’t have asked for anything better or more.
When I entered the Lab the Team was all around me. The Lead used the surgical checklist – I had heard of this, and what improvements it had made to outcomes, and it was wonderful to see it in operation so formally, and with the aim of securing my safety. I found it very reassuring. The moment when the Team all faced me and said who they were and what their role was for me today and what they would be doing – overwhelmed me completely, and is a pleasant memory I will always have. I was sobbing in the light of the kindness, consideration and respect they showed for me, treating me like a reasonably intelligent person involved and informed. I cannot thank them enough – it put me at the centre of the whole thing and meant I had trust in them to get on and do their jobs and all I had to do was let them.
During the procedure Meatloaf was playing! – I was sedated and sobbing at how thoughtful this was. They were humourous, asking me about the songs and caring. Julie (I think) – guided me through the cannula thing for the sedation, talking to me, distracting me from what was going on with the surgeon on the other side. They must have thought I was kicking up a lot of fuss about something routine! But not routine for me, and they always treated me with respect, dignity and explained the lot. And I was saying Meatloaf’s songs’ words as we went! My family and friends are astonished at the service, the care, the personalisation and individualisation they showed for me. I had contemplated Papworth or somewhere private, famous for all things heart related, and I now know I could not have had a better service anywhere in the world.
Afterwards, Thersa’s kindness was second to none – again explaining everything that is no doubt second nature to the staff.
Please give them all a pay rise and fewer hours of work – they are an amazing Team; they worked as a Team; and knew each other, and each other’s roles. I am still moved to tears when I think about that, especially when they all faced me saying what they were to do and who they were and their role with me on that day.
I am truly indebted and wanted to say so .
From my family, friends and myself (as Meatloaf would say), from the bottom of my heart (pardon the pun) to you all – we thank you and never stop rockin’!
All praise to the IRCA Team of Dr. Francis Rohin, Jenifer, Theresa, Julie, Ajit, Haz, Tina, Emily, and Gilly.
Best wishes, Denise Jackson (Patient -1pm November 1st 2022 at the IRCA Unit Colchester Hospital for angiogram).
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Excellent response
The system for getting Covid antivirals worked very well. The triage team were nice.
I appreciate there are more partners involved but the whole system from notification to getting the drags from the hospital pharmacy was very good
Manage Colchester General Hospital?
AMSDEC department
This department is just a colossal waste of everyone’s time. Staff, patieNts et al.
Waiting for any kind of scan is just lucky dip. Turn up in the morning, wait umpteen hours and get sent home at 20:30 with a message “come back tomorrow”
Honestly, if this is the best we can do then just close it down and don’t bother.
If we measured wasted time in hours, the result would be just ridiculous. How the hell can this be allowed to continue.
I feel for the staff behind the counter, doing their best in impossible circumstances. Checking bloods, taking blood pressure and repeat. Meanwhile the wait just goes on endlessly.
AMSDEC needs renaming ‘Nothing happens here!’
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excellent
what a fast and efficient service the out patients fracture clinic provided. friendly staff who were polite and would have a laugh ! you need a smile when you are sick and with pain to lift ones mood.
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HRT clinic. Thank you for being an amazing.
When procedures do not always go to plan I was given amazing support, care and compassion. Knowing that the team were there working together, holding my hand and explaining every aspect of my treatment helped reduce my anxiety. There really supported each other too.
Fantastic facilities too
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X-Ray dept went extra mile
Flexible and competent, slotting me in when GP had assumed it was walk-in
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Many thanks for leaving your kind words, I will pass these onto the X-ray team. Thank you
Efficient treatment in Elmstead Day Centre
Thanks to the team – and especially nurses Ruby and Glenda – for making my visit to Elmstead Day Care Centre for a colonoscopy as efficient and as “enjoyable” as it could be!
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Thank you leaving your feedback, I have forwarded your thanks on to the team who will be thrilled read it. Many thanks
Excellent
Amanda, Colchester
Staff at Mersea Ward looked after me as a day patient for a prolapse repair, despite an incredibly busy day for all the staff on the ward and in theatre, I felt safe, well cared for and the food was an unexpected, delicious bonus, those wonderful people even had time for a few lighter moments which were much appreciated, I hope they know how wonderful they all are, thank you
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Many thanks for your kind words, I will make sure they are passed onto the Mersea Ward team who will be thrilled to read them. Thank you
Great care from UTC
Terri at the Urgent Treatment Care dealt with an injury to my finger on 26 May. He was so helpful and was determined to get to the bottom of the issue to the point where he stayed past his finish time. Whilst I know it must be an occupational hazard having to work past your finish time, he didn’t have to and his persistence in trying to remove a foreign object from the finger made all the difference. I can’t thank him enough.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Thank you for leaving your feedback about the Urgent Treatment Centre at Colchester, I hope your finger is continuing to heal. Thank you
Hospital stay March 2021
Staff at Peldon ward for a 10 day covid stay staff were supportive and amazing under very difficult times from the cleaners and those delivering meals to the nurses administering medication and cari g for patients – I would like to say thank you for enabling my safe return home
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Many thanks for taking the time to give us your feedback, I will make sure your comments are passed onto the Peldon team. Thank you
Excellent
Gynae Clinic today, friendly, welcoming, put me at ease, can’t rate their professionalism more highly, such lovely people, thank you for putting me at ease and treating me so kindly, gently and patiently
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Thank you leaving your kind words, they will be pleased to see their actions made such a big difference to your experience. Many thanks
Brilliant end of life care on Tiptree ward.
I’d like to thank all the team on Tiptree ward over the last week but especially Abby and Natasha who looked after my Mum up to her passing away today. Everyone took time to look after her with sensitivity and dignity and kept us well informed throughout. Despite the necessary COVID precautions we were made to feel very welcome when visiting. Thank you all very much – you made a difficult situation much more bearable.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Please accept our condolences at this difficult time for you and your family. Thank you for taking the time to leave your kind words and I will make sure they are received by the ward staff in Tiptree ward.
Amazing from the beginning to the end.
Right from the 999 call, I felt that I was in safe hands. The staff at the call centre kept my husband on the phone until the ambulance arrived. The paramedics were excellent – even though I was unsure of what had happened to me I felt calm and reassured by their thorough investigation and knowledge.
Once at the hospital the staff were incredible. They treated me with dignity and respect throughout. When I became anxious they reassured me. All through my treatment I was informed of what was happening and why. I cannot thank all the staff enough.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Many thanks for taking the time to leave your kind words, I have passed these onto the team in A&E and the Ambulance service who will be thrilled to read them. I hope you continuing to make a good recovery at home. Thank you
Hospital discharge followup homecare nursing
Following my mum discharge from hospital (Care at Colchester General was five stars) she was provided with home nursing to change dressings and remove stiches at home (Clacton). On visiting her at home (During Covid lockdown) the nurse did not carry our professional assessment correctly. Mum was left in her own wee and left on a sodden bed. she would have also noticed that she had breathing issues, nausea, dehydration and delirious. My Dad called us in desperation where we broke all covid rules to travel & attend to physical contact (being shielders). Now both parents are in hospital in critical COVID condition but this could have been avoided & escalated 2 days ago or an ambulance called on the day of assessment.
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Breast Unit - Superb Service
I was very apprehensive about attending the hospital breast unit on Tuesday given the current situation with COVID and the need to social distance and risk etc. However, there really is nothing to worry about – I felt safer at the hospital than I did shopping in the supermarket!
The Breast Unit in Gainsborough was run like a well-oiled machine, with access externally and so no walk needed through the hospital, PPE given and explained by a lovely receptionist, chairs and waiting space visibly social distanced and cleansed repeatedly. The environment was like a private hospital and the service from the nurses, mammogram operator, ultrasound radiographer through to the wonderful consultant and doctor were just amazing. I was so very nervous and had tears of relief at it all and feel most thoroughly checked out. THANK YOU ALL on duty of the morning of Tuesday 2nd June 2020, and other patients should not feel afraid about attending – they are the most professional, slick team operating; thank you all and thank you to Mr Simon Marsh too for his outstanding telephone consultation prior to this. I cannot fault this service.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Many thanks for taking the time to leave your continued feedback, I will make sure that your comments are passed onto the Breast Unit Team who will be glad to see that all the precautions they made for Covid have been appreciated and put your mind at rest. Thank you.
Breast Clinic Consultant - BIG THANKS
I can’t thank you enough Mr / Dr Consultant (I think Simon?) who called me this morning at 9.45am from Colchester Hospital Breast Clinic (Thursday 30th April 2020). I have been so worried and was so nervous about the consultation and from the oft he put me at my ease, was reassuring, humorous and so helpful. THANK YOU for all you do and continue to do, especially at this very difficult time in lock down. No one needs to worry about being short changed by a telephone consultation. My clap for the NHS tonight at 8pm will be for you Mr Consultant. Please may you let him know this feedback as it means so much to me and my family to have been reassured by him; we are all emotionally moved. THANK YOU.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Many thanks for your kind words, I will make sure they are passed onto the breast clinic and they will be thrilled to see how your telephone consultation had such a positive impact for you and you family. Thank you for your Thursday night support in this difficult time. Thank you
Excellent
Kind, caring, explain everything clearly, listen carefully and engage, can’t praise staff highly enough
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Many thanks for taking the time to leave your kind words, I hope you are continuing to make a good recovery, thank you
A wonderful staff
Today 21st March I attended Elmstead Day Unit to have a colonoscopy. From the moment I stepped through the door to the reception I was treated by all the staff that I had contact with with care, consideration and respect. My treatment was carried out by a friendly staff who chatted to me throughout the procedure which relaxed me so that I was quite comfortable right through to the end. My sincere thanks to all the staff helped me through the experience.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Thank you letting us know about your recent experience in Elmstead Day Unit, I will make sure that your comments are passed onto the staff who will be thrilled to see how their actions had such a positive impact on your care. Many thanks
Excellent care from NHS staff
I had a Colonoscopy at the Elmstead Day Centre on Saturday 14th March 2020 and I wanted to praise the staff for the wonderful care and attention that was shown to me during my visit. The appointment was on time and every member of staff that I encountered was friendly, efficient, professional and empathetic. The service truly is wonderful: all my concerns and questions were addressed in a sympathetic and articulate manner; the procedure was clearly explained; the procedure was carried out successfully and thoroughly; I was very well looked after; and the aftercare was superb with a phone call a couple of days later to check that I was feeling well and the results telephoned through within a week. In these challenging times that the country faces I can not praise the NHS and its wonderful staff highly enough. Thank you all so much for your kindness and efficiency. The whole country salutes you.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Thank you letting us know about your recent experience in Elmstead Day Unit, I will make sure that your comments are passed onto the staff who will be thrilled to see how their actions had such a positive impact on your care. Many thanks
Very good
Well received cared for. Kept informed
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Many thanks for your leaving your comments about your care and communication. I hope you are continuing to make a good recovery. Thank you
Chemotherapy
Collingwood chemotherapy centre.
Every single appointment here has been late. Over an hour, not just 10 minutes. with no apology or explanation (a little talk and reassurance to patients goes a long way)
You could have a re-recording on your phone number to say how late you are running behind to save people waiting(?)
The latest appt had a very moody nurse snapping at my family due to not knowing exactly how many tablets left over when they usually dispense the right amount each time anyway & they had never explained to count, (as if we don’t have enough to remember going on without assuming we have to do something)
It feels like we get treated like we are stupid every time. Every single appointment here has been horrific and left the person I care for feeling extremely anxious and stressed.
I feel because it’s chemo no one complains, but friends with cancer have told me they have had exactly the same experience with this dept! Please just a little compassion.
If you are a patient taking your chemo at home it all feels like numbers in here, no love behind it like in the other departments cancer patients use regularly.
Brand new facilities are comfortable and airy.
I imagine if this was a daily chemotherapy treatment in hospital we would be treated very differently.
Stephen Bruce (Patient experience Insight and Improvement Officer) replied on
Many thanks for taking the time to leave your comments, I am sorry that your appointments have not been on time and for the unnecessary stress that this has caused. I have passed your comments onto the team concerned who would like to discuss this further. Could you please give me a call on 01473 702101 to arrange a suitable time for this to take place and gather some contact information. Many thanks, Steve Bruce – Patient Experience Team.
very efficient prompt treatment terrific staff
nothing but but praise for endoscopy unit elmstead day unit a very efficient organisation all staff are very much on the ball. state of the art service.
Steve Bruce replied on
Thank you for leaving your kind words, I will make sure that they are passed to the Endoscopy team who will be thrilled to read them. Many thanks.
Stanway ward
Such a calm ward. I was able to stay with 16yr dd. (Selective mute) Nurses are fantastic and everything positive. Can not be faulted. Positive throughout . Thankyou
Steve Bruce, Patient Experience Insight and Improvement Officer () replied on
Thank you for your kind words. I will make sure that the teams concerned see your comments and I know they will be thrilled to read them. Many thanks.
GP sent me to the EAU with kidney problems
I was admitted and put on a drip and transferred to Tiptree ward, where I received the very very best of treatment from Doctors down to the humble cleaners. Fantastic service from all concerned, they earn every penny they get. Improve it by giving them more money to show your appreciation of their work.
Steve Bruce replied on
Thank you for your kind words. I will make sure that the teams concerned see your comments and I know they will be thrilled to read them. Many thanks.
AWFUL!!!
Quite possibly the worst hospital I’ve ever been too!! The staff(MOST not ALL) are ridiculously rude !!!! And for no reason !!! It’s all one big mess! Everyone’s confused ! You get chucked out even when you’re still ill!! I almost collapsed after I was sent home ‘well’ [What was good about the service? – edited by HWE] Nothing!! Tell the staff to not be so rude !!! And actually listen to patients
Steve Bruce replied on
Thank you for taking the time to leave your comments. I am sorry to hear that your experience at Colchester Hospital was not as expected. We would like to look into this further however to do so we need some more information. Could you give the PALS service at Colchester Hospital a call on either Freephone 0800 783 7328 or direct dial 01206 742683. Many thanks.
Dealing with my phone query
After being given 11 different phone numbers I got through to a very helpful lady [edited by HWE] from the plastic surgery department. She dealt with my query and phoned me back with the information I required. What was hugely disappointing, time wasting and totally inefficient was that the first person I spoke to could have given me the same information, but it took the 11th person I called to find out what the first caller could have told me with a little bit of effort. There are too many numbers and too many people who seem to want to pass the work onto others. There is a lot of scope for improvement which I feel could be quite simply implemented!
There needs to be one central answering system. It should not take 11 different phone numbers and calls to find someone who sorted my query which the first could have done.
Steve Bruce, Patient Experience Insight and Improvement Officer replied on
Thank you for taking the time to leave your comments. It is great to hear that your query was dealt with quickly, but not so good to hear that it was so difficult to find someone who could help in the first place. We are constantly reviewing our procedures and patients’ comments and feedback are a vital part of this. Many thanks.
I was admitted via A&E on 18/12/17
I arrived at 12.30 & was on the medical assesment ward at 5.30 with gastrc bleeding I spent the night on intravenous drugs on & had an endescope the next morning. The care from everyone was superb.Tests found that the cause was the heliobacter bacteria attacking the stomach lining which is now being treated. Staff were gentle & considerate which made me less distressed.They coped with a busy night where one patient was extremely stroppy.
Being assured that I could could call on staff any time. The stroppy patient next to me had about 6 members of her loud abusive family there all day seemed to be no rules on visitor numbers. I was constantly vomitting & tired but got no rest.
Steve Bruce replied on
Thank you for your comments regarding your treatment and care in A&E and on the assessment ward. It is great to hear that you received great care. I am sorry to hear about the noise from other patients and how this impacted on your overall experience. Many thanks.
Treated professionals while under pressure
Cancer services
Letting me know what was on
Requested to arrive at 7am but went down at 11am
Steve Bruce, Patient Experience Insight and Improvement Officer replied on
Thank you for taking the time to leave your comments. I will make sure that team get to see your kind words. Many thanks.
Excellent
Went down on 2/1 at 09.30 after a fall on New Years Eve. Found I’d broken a bone in my arm. I was lucky that it appeared fairly quiet and was in and out in an hour, I was very impressed by everyone I dealt with, thank you! [What was good about the service? How do you think this service could be improved? – edited by HWE] All was very good.
Steve Bruce replied on
Many thanks for taking the time to leave your comments. I will make sure that the team in A&E see your kind words and how their actions made such a positive impact to your treatment and care. Thank you.
Week stay at hospital due to sons chest infec
I want to say a special thank you to [XX – edited by HWE]! and the nurses in the children’s ward!! On the children’s ward this last week! [XX – edited by HWE] was so so hard working and didn’t stop throughout all the nights she was looking after my son. She didn’t miss a trick! Such a credit to the hospital. So caring and delicate when handling oxygen masks and nasal tubes. My son definately appreciated it even just at 2 years old. He had a bad chest infection and oxygen levels took a while to improve due to his low muscle tone, etc.
Thanks so much [XX – edited by HWE]! And of course to all the lovely nurses and doctors in the ward. You nurses are such hard working amazing people. Thanks so much! Also so clean. Watched nurses night and day cleaning too. Impeccable.
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Thirsty
Waiting with my daughter nearly 3hrs in child’s waiting area no provision to get drink of water for my child or daughter
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Took my 9yr daughter into A&E
Had to wait 3 hours to see a doctor and whilst waiting to be seen another child vomited and it took over as hour for the vomit to be cleared up. A nurse came out with absorbant pads when it happened but they didn’t help.
Secondly having sat for 3 hours there is no vending machine in the children’s A&E so I and my child could not get a drink. Awful experience and one I don’t want to do again anytime soon.
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Very positive and reassuring
My daughter had an operation and I was 12 hours in the hospital as i was not sure of the time of operation, in all departments I was impressed by the efficiency and frendliness of staff,sometimes under difficult circumstances regarding the attitude of some patients. I would especially like to praise the staff on Elmstead Ward.
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Compliment - see below
Further to my Son’s surgery on Friday I would like to say a big thank you to all the team.
My Son has Aspergers and ADHD and was incredibly worried about having a cannula. His condition means he is normally very anxious and on Friday his anxiety was heightened. Fortunately this was taken into account by the team, he was offered the mask before he had the cannula and was put first on the list to make it easier for him because he was so anxious.
I would like to thank them all on behalf of my Son, and a massive thank you from me for making a very stressful day easier. Not everyone, medically trained or not, has an understanding of how a youngster feels with the conditions he has but on Friday not only did they understand about my Son they understood my feelings as well.
Thank you again for the care and attention we both received.
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I spent 2months in and out for procedures
I was seen in A&E, the Elmstead Day Unit, Outpatients and the CT dept and had the benefit of being cared for by understanding, compassionate, friendly and caring staff (at what was a nerve-racking time for me) in a clean hospital where, even though they were busy, everyone had time to listen to my worries and explain. Nothing was too much for trouble for anyone. Throughout my time at the hospital I was dealt with quickly and was surprised that I did not ever have to wait longer than 2 weeks for an appointment for a procedure to come through (I had three).
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Thank you all so much
Dear Colchester General Hospital
I just wanted to express my thanks and appreciation for the wonderful treatment and care Elmstead Day Unit showed me before and after my surgery on Thursday 27th July 2017. Before I came into hospital for the operation I was a little nervous, but you were all so kind and reassuring when I arrived which took away a lot of my apprehension.
The staff at Elmstead day unit demonstrated their total commitment into caring for me, before and immediately after my operation and during my recovery from general anaesthetic.
I’d would like to particularly thank Sister [removed] and Care Assistant [removed] who provided me with the best professional nursing care throughout the day. My thanks also to [removed] and her surgical team for their expertise during the operation and for their post-operative support.
Thank you all once again for all your care and support.
Manage Colchester General Hospital?
Elmstead Day Unit
I recently went into Elmstead Day Unit for a colonoscopy, I was quite apprehensive about the procedure, However —–
From the moment I arrived I was met by a friendly receptionist and very quickly by a nurse who went through the essential paperwork with me, he clearly explained the procedure and put my mind at rest. I was told exactly where I was on the list and how long I would have to wait (which was spot on). I was very soon shown to my bed and looked after by the nursed who could not have been more caring and friendly. I was quite amazed how efficient the ward ran. Again when my turn came around, I was cared for in a manner that took all concern about the procedure away. The procedure was clearly explained again by the theater staff which helped ease my concerns. As it was it was a non event, no pain, discomfort, embarrassment etc.
Every member of staff and the surgeons etc, introduced themselves and made me feel welcome.
I cannot praise this unit highly enough (and I will never forget my name and birth date again )
Thanks to everyone at the unit, they are a credit to their profession.
Manage Colchester General Hospital?
Brought someone in for crises
Come in due to friend going into crises. Had to be seen first by triage nurse who was very rude did not really understand mental health .rest of visit was good once we got past them.
[What was good about the service? How do you think this service could be improved? – edited by HWE] Once past the triage nurse the service was good and caring.
Problem with mental health people are good at hiding it .
The triage nurse i felt did not think he was ill . He asked why are you here , not really what he wanted to hear when your in crisis.( not very caring )
The crisis team once we got in were excellent . He is now having visits daily and got all his meds.
Manage Colchester General Hospital?
Visit to A&E
I was told to go to A&E by 111 after having chest pain.
Considering how busy the department was; everyone was amazing. Everyone in A&E and x-ray were kind; considerate and professional. I am very grateful. [HWE: What was good about the service?] Thorough; considerate and caring.
Manage Colchester General Hospital?
Son broke tib and fib and ankle growth plate
After all we have been through over the last 2 days I have to say a massive thank you to Colchester General Hospital a&e and the Children’s Ward for such amazing help. The treatment XXX [Edited by Healthwatch Essex] received from ambulance crew, ward staff, cleanliness of the hospital, food, physio etc etc was amazing. Can’t thank and recommend the place enough. [What was good about the service? – HWE] Everything! Staff were amazing, hospital was super clean, food was very good
Manage Colchester General Hospital?
Vist to a and e
Had to take my daughter in yesterday after she fell and twisted her ankle . On arrival the waiting room was packed and we were soon told we would have a 5-6 hour wait. Within about 30 mins we saw a nurse who sent us straight to X-ray which was done very quick . On returning to the waiting room we found it almost empty. People weren’t prepared to wait. This to me meant they weren’t really in need of the Accident and emergency department in the first place . Maybe they went into a walk in centre ( perhaps they should have done that first ). My daughter was seen within about 45 mins . The nurses and the receptionists were brilliant and kept us informed and even entertained at times . These people do an amazing job under difficult and mostly under stressful circumstances and I for one am grateful for the NHS and all the wonderful staff that work in the organisation. The NHS has its problems but they are always there when we need them.And I am very grateful for that. The accident and emergency departments are just that the clues in the name . We should not abuse this valuable service or take it for granted .
I was also happy to see further improvements and building work taking place . With all the doom and gloom surrounding our NHS I was very happy to see it still thriving thanks to the staff.
Manage Colchester General Hospital?
Elderly mother nursing care
I would like to compliment the professionalism, leadership and compassion of all the staff I met whilst my mother was on D’Arcy ward.
Dementia patient who was very noisy could possibly have few nights in side bay to enable others to sleep well
Manage Colchester General Hospital?
Excellent service! Efficient & friendly staff
Our GP sent my husband to A&E where we were seen almost immediately by a Triage nurse who took us straight around for treatment. The doctors and nurses were amazing. All very friendly and made us feel at ease. A&E itself was extremely clean considering it’s a continual working environment.
My husband was moved to Wivenhoe ward where he received excellent care and attention from all of the staff. The ward was constantly cleaned to a high standard.
We can not thank the staff and hospital enough.
All the negative press the hospital receives is extremely unfair and we have never experienced this in our dealings with Colchester Hospital.
Manage Colchester General Hospital?
My treatment was fantastic
[I should like to praise the staff of of the A & E department and the staff on the Stoke Unit. The treatment and nursing care I received
were above and beyond any duty of care that they are expected to perform.
All were lovely caring people, I will always praise Colchester Hospital no matter what people or the press say.
My wife who has also been an in-patient feels exactly the same as myself.
Please pass my thanks to all concerned.
This was my first ecperience as a Hospital in-patient and I do not think that for me there could be any improvment. My complete experience with A & E and the Srtroke unit were above and beyond expectations.
Manage Colchester General Hospital?
Excellent care
[Gynaecology. I was a patient on Stanway ward for an operation on the 7th March for a gynae op, the care was exceptional the staff were very caring and friendly always smiling. The whole experience was very stress free. I would like to thank everyone who helped look after me. The whole experience was excellent I really can’t think of any improvement.
Manage Colchester General Hospital?
An amazing experience
[Respiratory Medicine. A heartfelt thank you to each and every one of you.
Having recently had the misfortune to need in-patient care for the first time in 44 years I feel I have to put my thoughts in writing.
No one wants to be ill but I was left feeling very humble and honoured to be treated by the amazing team on Layer Marney ward.
At no point did I feel like ‘just a number…. D5’ which can often be the case.
I have always been very independent, probably to the point of being stubborn, so I didn’t find it easy asking for help in things that day after day we take for granted our ability to do unaided.
I have to make a special mention to the nurses who at times when I could easily have lost all self respect treated me with dignity and without fuss. I will be forever grateful for this.
All nurses of all ranks deserve our immense gratitude, as part of the NHS you help to keep this service as something the whole word should be envious of. One of the many things that puts the Great in Britain.
The NHS is something many of us take for granted, at least until we are in urgent need of care.
I get very annoyed when people come out with the ‘it’s what they are paid to do’. My response to that isn’t suitable for writing here.
On shift changes staff just clicked into place seamlessly. Another example of the highly trained team.
The way nurses introduced themselves to us, ‘We are names, we are your your nurses for tonight/today’ was very nice and very much appreciated.
Giving the number of times I was reminded about my oxygen mask not being in place only goes to further show how you were constantly keeping an eye on those in your care.
The nursing staff are in the ‘front line’ but so many others should not be forgotten.
The number of people and skills involved in my care all deserve a huge thank you.
I apologise if I omit anybody.
Domestics Thank you for keeping the ward spotless, I was able to witness every day how thorough and professional you were.
Ward Hostesses Thank you for the tea/coffee/meals, equally important as any other part of our care.
Pharmacists Thank you for monitoring my medication.
Physiotherapists Thank you for your help with my breathing and mobility
Porters Thank you for getting me to my scans when needed.
Radiographers Thank you for taking the time to explain exactly what I was going to experience.
Hospital shop volunteers Volunteers, often forgotten but thank you for the morning paper delivery.
Doctors Thank you to all the doctors that played a part in my care.
My recovery at home is on-going and I’m happy to say I am getting stronger with each day.
Watching all the activity in the ward, as I said, made me feel very humble and also a little bit selfish as I was taking all this care and wondering what had I done to deserve it, other than neglect my health.
I have now joined Tending Time Bank and will hopefully be able give something back to the community.
Once again, thank you all for your care and dedication
David Hyde, in-patient 4th February 2017 to 16 the February 2017
Manage Colchester General Hospital?
Excellent Service
[Accident & Emergency Services
I was taken into A&E at your hospital on Tuesday 14/02/17. It was a Valentines day to remember.
Unfortunately I had had a fall and soiled myself, not one of my best moments. My legs and knees would not work properly and had no choice but to call an ambulance which arrived in no time. They were very kind and took me to Colchester Hospital where I was taken into A&E. During the usual questions etc one of the nurses there proceeded to wash me and clean me up, got me out of my clothes and into your designer gown. During all of this she chatted to me, smiled and looked after me so well doing something that must have been so foul for her.
Unfortunately, with what was going on I do not remember her name but if you could find out and give her the biggest gold star you have then I thank you.
I would also like to mention my couple of days in Aldham Ward, please pass on my sincere thanks to them. A marvellous group of nurses, day and night and once again the care and attention was unsurpassable, nothing was to much trouble. I have run out of superlatives and I hope you get the general idea of how I feel.
Thank you very much for your time
Sincere regards
Manage Colchester General Hospital?
Best I've ever had
[Clean ward. Friendly helpful and caring staff. Great care. Kept informed and was made comfortable.
A&E needs investment. They were run off their feet and could not get hold of basic equipment which wasted their time searching for it. But the professional attitude of all staff from porters to cleaners and nurses and consultants was great.
Tammy Diles replied on
Thank you for taking the time to inform us of your experience at Colchester Hospital. I am delighted to read how pleased you were with the hospital.
Kind regards,
Tammy Diles
Head of Patient Experience
Above and beyond all expectations
[My son was sent to A&E Sunday night where subsequently admitted to East Thorpe ward until Thursday. The care and treatment he received was above and beyond all expectations. The A&E department was exceptionally busy, however we was extremely well looked after. There were no beds available until the following day but we was updated all the time. All staff including the cleaners and catering team where outstanding. The Dr’s and nurses were faced with extreme difficulties from lack of equipment and beds to people who clearly didn’t need to be there and abuse. However they worked to the highest level, administrating the upmost care and support. Thank you to all involved in my sons care.
Tammy Diles replied on
Thank you for taking the time to inform us of your experience at Colchester Hospital. I am delighted to read how impressed you were with the hospital.
Kind regards,
Tammy Diles
Head of Patient Experience
brother in law in A & E
[my broyher in law recently had to be taken to A&E ( he has diabetes, alzheimers, and other problems.) would just like to say how well he was looked after in A&E and also in E A U as he was held in overnight. when there are many complaints about the NHS and colchester hospital it is nice to say something positive. also the ambulance crew were very good and understanding as well.
Tammy Diles replied on
Thank you for taking the time to inform us of your experience at Colchester Hospital. I am delighted to read how impressed you were with the hospital.
Kind regards,
Tammy Diles
Head of Patient Experience
Ongoing care and support of the high standard
[Paediatrics/children services. Caring and compassionate staff have helped support child and parents with managing and living with type 1 diabetes.
The continuing high levels of support from all staff. The friendly and understanding staff throughout the hospital have been excellent for over a decade now.
Staff, services and environment were all good.
Tammy Diles replied on
Thank you for taking the time to inform us of your experiences of Colchester Hospital. I will ensure they are shared with the teams involved.
I am delighted to read about the compassionate and support the staff have provided you.
Our very best wishes,
Tammy Diles
Head of Patient Experience
Excellent results
[Radiotherapy. All the staff from the Consultant to the Receptionist were unfailingly kind, considerate, professional and caring. There was always someone available to discuss concerns with or to prescribe any medication which might be required. The unit itself was clean, comfortable and efficient, and radiotherapy machines were ‘state of the art.’ I felt that I was receiving the best possible treatment and was very impressed with the whole unit, particularly as I had read such bad press regarding Colchester Hospital. Excellent work!
I thought that the service was superb, especially the car parking system which allows Radiotherapy patients to park in a gated car park controlled by a password at no cost. This is a real boon when one has to travel a distance to the unit as it removes the worry of whether you will find a car parking space in time for your appointment. Also, if the treatment is delayed, there is no worry regarding expiring car park tickets.
Tammy Diles replied on
Thank you for taking the time to let us know about your experiences at Colchester Hospital. I am delighted to read that you had such a positive experience and felt that you received the best possible treatment.
Our very best wishes,
Tammy Diles
Head of Patient Experience
Efficient , speedy , quality service.
[Emergency Admission: I was due for a CT scan on Wednesday 18th January ’17 and was contacted by phone on the morning of Monday 16th January’17 to see if I could have the scan at 12.45pm as there were further concerns due to an earlier blood test at my doctors. I attended and received CT scan at 12.30pm . I was informed results would be sent to my doctor in 7 to 10 days . I returned to work in Lavenham where upon I received a phone call from a hospital doctor asking if I could return to hospital and report to Surgical Assessment Unit, I said I could be there by 3.00pm . On my arrival I was booked in and was taken to a cubicle and given information as to what my scan had thrown up . I was then given a blood pressure check , temperature and MRSA swab check . Bloods were then taken and upon there return a doctor explained what had been found and advised that he would like to admit me with a view to inserting a stent between my Kidney and bladder and there was a slight chance that they could operate that evening . I agreed and was found a bed on Mersea Ward C1. I arrived on ward at approx 8.00pm and was told that they would operate in the morning as one theatre was being totally cleaned. I was taken into theatre 8.45am Tuesday 17th January ’17 and arrived in recovery room at 9.45pm then back to the ward where I was accessed and discharged at 2.30pm . Everyone was informative , Doctors , Nurses , Pharmacist , Porters and all other staff I came into contact with . Brilliant service.
Tammy Diles replied on
Thank you for taking the time to inform us of your experience. I am delighted to read that you were treated so quickly and that everyone was informative at what must have been a very worrying time for you.
We all hope you are recovering well.
Kind regards,
Tammy Diles
Head of Patient Experience
Dealt with Honestly and Sympathetically
[Cardiology Department. Came in as an out patient on the Monday left on the Friday with a stent as an additional item. The Doctor who performed my angiogram said he would not want to wait 6 months for a stent so admitted me. A tad worrying at the speed it all happened. However the staff on the angiogram ward were friendly and helped make the best of it. Then moved up to Dedham ward for a couple of days before off to Basildon for another angiogram and stent insertion. All went well until it became time to travel back to a Colchester in that I am still waiting for the patient transport to arrive. Fortunately one of the ward sisters arranged a 999 ambulance to return me to Colchester albeit I was not very happy as someone with a greater need could have wanted that ambulance. Sent home on the Friday. Staff at all locations a good laugh and very professional in dealing with a couple of difficult times and people. Whilst I would not rush to go back, I am grateful for the care shown me.a problem found as an outpatient sorted in a week as an inpatient. Impressed and grateful.
Tammy Diles replied on
Thank you for taking the time to inform us of your experience of Colchester and Basildon Hospital. I am delighted to read that your treatment and care was managed quickly and with compassion.
We all wish you a speedy recovery.
Best wishes,
Tammy Diles
Head of Patient Experience
Excellent care
[A&E. Home now from two visits over the last couple of days regarding my daughter’s suspected kidney infection. Although both visits exceeded 5 / 6 hours, I cannot praise the hospital enough. Late visit on Wednesday involved out of hours visit to Clacton then referral to Colchester A&E. Plenty of waiting at the latter, but the staff were helpful, friendly and sympathetic. Another visit yesterday, this time spent on the assessment day ward. Again, fantastic staff. Lots of waiting around but we were comfortable and had plenty of opportunity to get refreshments / use phones to keep in touch with family. The impression I had overall was one of efficiency, cleanliness and understanding of patient’s needs. On both visits, it was evident how busy the hospital was but at each stage we were clear what was happening and what would be happening next. Signage was good and availability and range of refreshments was excellent. Staff were friendly and kind. Thank you for an excellent service. I hope these comments are passed on to the staff in out of hours A&E and the day assessment unit.
Tammy Diles replied on
I am delighted to read about your positive experiences when attending Accident & Emergency. Thank you for taking the time to let us know as this supports us in striving to improve our services.
Kind regards,
Tammy Diles
Head of Patient Experience
Dermatology - great service but chaotic admin
[Referred via GP after lesion spotted on arm. Appt to see consultant at CHUFT following Sunday morning – very quick but appt letter followed a week after appt. Booked straight in for op following Saturday. Op done. All very satisfactory. Advised to contact GP for stitches to be removed. Not so simple – given the runaround as surgery and then Clacton Hospital denied responsibility for doing this. ^ phone calls later to get appt….
Tammy Diles replied on
I am sorry to read that you have had difficulties regarding the dermatology service and letters arriving after the appointment. If you want to discuss this any further, please call one of the patient experience team on 01206 742881.
Kind regards,
Tammy Diles
Head of Patient Experience
100 dedicated staff
[General Surgery. I recently went in for a routine hernia repair and the care and attention that I received was faultless, I just cannot praise all the staff enough and it really annoys me to read some of the bad press that this hospital receives. We need more people to post positive comments to lift the moral of all the hard working loyal staff
Tammy Diles replied on
I am delighted to read about your positive experience when attending Colchester Hospital. Thank you for taking the time to let us know as this supports us in striving to improve our services.
Kind regards,
Tammy Diles
Head of Patient Experience
Fantastic Service
[General Surgery. “So much bad stuff gets said about this hospital, and to be fair yes I have had bad experiences too. However, my grandad has just had an operation to remove some cancer and at the age of 85 and very very deaf, they have been truly fantastic! A massive thank you to Dr [edited by HWE] and his team! and the staff on the Mersea and the Elective care unit ward too. You have all made his time in hospital from his pre-operation to all the aftercare so much better! thank you all so much for your help with him and understanding. We will all be entirely grateful for giving him a longer life!”
Tammy Diles replied on
I am delighted to read about your positive experience with your grandfather attending Colchester Hospital. Thank you for taking the time to let us know as this supports us in striving to improve our services.
Kind regards,
Tammy Diles
Head of Patient Experience
Professional compassionate staff
[Accident and emergency services. On arriving at reception we were booked straight in by a friendly receptionist and sent to the children area which was clean and a really pleasant environment. We were seen by Staff Nurse XXX [Edited by HWE] and Nurse Practitioner XXX [edited by HWE] who were great. We then went to Xray and saw the receptionist and a radiologist. They were all great – just as it should be. They all introduced themselves and explained what would happen and were very efficient. Amelia (10) was spoken to with care and effort was made to ensure she had pain relief and understood. We were seen quickly (always positive) and given aftercare advice. Amelia is nursing a fractured finger, but much better following the skilled professional staff that helped her. Professional efficient and compassionate staff.
Tammy Diles replied on
Thank you for taking the time to inform us of both Amelia’s and your experience in the Accident and Emergency Department. I am delighted to read that all staff you met were kind and compassionate. I will ensure this is shared with the teams involved.
We wish Amelia a speedy recovery.
Kind regards,
Tammy Diles
Head of Patient Experience
i attended the radiology department recently
the care that the staff gave every body was out of this world , we were all treated as though we were the only ones with problems even though they were very busy. caring staff and there dedication to their jobs
Tammy Diles replied on
Thank you for taking the time to inform us of your experience in the Radiology Department. I will ensure it is shared with the teams involved.
Kind Regards,
Tammy Diles
Head of Patient Experience
my experience was excellent
[Elmstead Colonoscopy Department. My first visit was for your staff to discuss my treatment and any concerns I may have had and was very helpful. My second visit was for my Colonoscopy treatment and I felt very thankful that I was in the hands of caring professionals who treated me with dignity. My wife and I moved to the area five years ago and were concerned that there was a lot negative publicity with regards to Colchester General Hospital but following her hip replacement and my Colonoscopy we were pleased with the exceptional treatment we received. The attitude and attention to care was excellent and does not need to be improved
Tammy Diles replied on
Thank you for taking the time to inform us of both your and your wife’s experience at Colchester Hospital. I am delighted to read that we managed to be support you both. I will ensure that your feedback is shared with the teams involved.
Kind regards
Tammy Diles
Head of Patient Experience
Urgent referral by GP
[Accident and emergency services. I don’t understand how Colchester Hospital gets such bad press. I have just spent the best part of 2 days in A&E and SAU having various tests after my GP referred me there yesterday. Thankfully everything is OK but I cannot praise the staff and care I got highly enough.
In the past both myself and my husband have had major operations at the hospital and our treatment has been first class. My mother-in-law had a short stay in Colchester General after she moved in with us from London and her stay at Colchester stressed her far less than her various stays at a major London teaching hospital. The staff were far kinder and attentive to a very old lady and went a long way to curing her fear of hospitals. Excellent care in a clean and comfortable environment.
Well done Colchester you are a brilliant hospital – keep up the good work.
Tammy Diles replied on
Thank you for your wonderful feedback. I am delighted to read everything is OK.
Kind regards and best wishes,
Tammy Diles
Head of Patient Experience
Pediatrics A&E and Ward
[Accident and emergency services. My son had a febrile convulsion on Sunday afternoon and the first response were in my house within 2 minutes of calling them. The ambulance got us to the childrens A&E within 40 minutes of the seizure happening. The nursers were so reassuring and helped with getting my son some milk until my fiance arrived with some stuff for him. We had to stay overnight in the childrens ward, the playroom was lovely and really helped keep my soon distracted. The nurses and doctors were lovely. We were both so scared and I wanted to thank you for the care my son received and we are now thankfully back home.
Tammy Diles replied on
Thank you for your wonderful comments regarding your son’s experience I am delighted to read that the staff kept your son busy at what must have been a very worrying time for you.
Kind regards and best wishes,
Tammy Diles
Head of Patient Experience
My Colchester Hospital Experience
[Urology Department. On the 1st of Movember I had prostate surgery at Colchester General Hospital, nothing sinister, in layman’s terms a re-bore. I was admitted to Elmstead Day Unit from where I went to theatre for surgery and spent the night in Mersea Ward from where I was discharged. The care I received from admission to discharged was exceptional both medically and informatively. I had two operations in Military Hospitals during my time in the army and the way the wards I was in, were run with that same military professionalism. If I had spent thousands of pounds in a private hospital I would have expected no more or no less. I have read an awful lot of negative press recently about our hospital, things have either changed for the better or it didn’t apply to the wards that I had the pleasure of being cared for in.
Tammy Diles replied on
Thank you for your kind comments regarding your experience at Colchester Hospital. I am very pleased that you left the hospital feeling well informed and cared for.
We wish you a speedy recovery.
With kind regards and best wishes
Tammy Diles
Head of Patient Experience
knee problems - Musculoskeletal
[I was examined thoroughly, asked all the relevant questions, given some exercises to do and am already making progress. The service was excellent.
Tammy Diles replied on
Thank you for your wonderful comments. I will ensure they are shared with the teams involved.
It is great to hear you are already making progress and we wish you an even speedier recovery.
Should you need to discuss this further, please do not hesitate to contact one of the patient experience team members on 01206 742881.
Kind regards,
Tammy Diles
Head of Patient Experience
excellent service
[Oncology Department. I was given great service, very caring and helpful Staff who were very friendly and reassuring, very important for all patients at no extra cost to the Hospital…more of the same please when I visit hospital.
First of All I need to tell you that I visited 2 Departments, Cardiology and Oncology…I would rate them the same, both very helpful, patient, and friendly…vital for patients when they visit hospital, both departments had a good friendly feel about them, although the first time I went to Oncology, the Dr was a bit severe, the second time, I saw the consultant who was lovely, he took the time to explain my condition with no further need to see him, however he kindly stated if I was at all worried not to hesitate to come back…nice smile, nice manner, brilliant…just what the patient needs from a good doctor….Cardiology is always a very friendly dept…..they seem to know what\\\’s required….no cost involved in a friendly face and reassuring manner…being helpful is vital.
Tammy Diles replied on
Thank you for your wonderful feedback. It is always a pleasure to hear about great experiences when visiting the hospital. I will ensure that it is shared with the teams involved.
If you would like to discuss anything further, please do not hesitate to contact one of the patient experience team members on 01206 742881.
Kind regards,
Tammy Diles
Head of Patient Experience
Excellent experience in Out-Patients
[Excellent experience when I visited the Endocrinology Out-patients this morning. The environment was clean and efficient, all the staff I encountered within the hospital were really friendly and helpful and I was seen within ten minutes. The doctor really listened to me and explained things clearly. Then went for a blood test and again the Phlebotomy Department was friendly and efficient. Couldn’t fault the experience I had this morning.
Tammy Diles replied on
Thank you for your wonderful feedback. I will ensure that it is shared with the teams involved.
Should you wish to discuss further then please do not hesitate to contact one of the patient experience team members on 01206 742881.
Kind regards,
Tammy Diles
Head of Patient Experience
appaling cancer services (diagnostics onwards)
[Oncology Department. Diagnosed Dec 15 and initial surgery. Still waiting to start Chemo or radiotherapy, just been told biopsys need repeating as inconclusive despite being initially told cancer was aggresive !!
Tammy Diles replied on
I am terribly sorry to read your feedback.
Please contact me as soon as possible to discuss further.
Kind regards,
Tammy Diles
Head of Patient Experience
07785588620
Excellent and considertae care
[Admitted to A & e with sever internal bleeding and the hospitalise for 4 days. Throughout, i was treated with kind, considerate,compassionate and professionl attention which i cannot really faoult. Good experinece also in the High Dependency and Peldon Wards.
Manage Colchester General Hospital?
Dismal & Inadequate
[Hospital currently under action by CQC latest report 19/01/16. Patient underwent a knee replacement operation by epidural 11/03/16 – Died on 16/03/16 case under the county coroners office and a SIR being undertaken within hospital. (No indication of stroke or heart disease)
Manage Colchester General Hospital?
Equipment faulty. Staff not properly trained
[General Surgery Department. RTS not properly fitted causing fall. Blood pressure cuff faulty causing cannula to be forcibly removed from my arm
A&E missed a stroke diagnosis
Staff need to be better supervised
Tammy Diles replied on
I am terribly sorry to read your feedback.
Please contact me to discuss further.
Kind regards,
Tammy Diles
Head of Patient Experience
07785588620
The response from everyone was excellent
[Right from my initial contact with the “111” service the staffs’ professionalism and calming reassurance was exactly what I needed. In the hospital the staff were dedicated, good humoured and professional at all times.
Tammy Diles replied on
Thank you for your wonderful comments. As a hospital we are striving to improve the patient experience. I will ensure that your comments are shared with the team.
Thank you for taking the time to share your experience.
Should you wish to discuss further please do not hesitate to contact myself.
Many kind regards
Tammy Diles
Head of Patient Experience
07785588620
no one has any idea what they are doing
[Outpatients.
I would not recommend this hospital
Slow and no one has any idea what anyone else is doing, mice mouse set up
Tammy Diles replied on
I am terribly sorry to read your comments. Please call me on the number below to discuss further. I would be more than happy to support.
Many kind regards
Tammy Diles
Head of Patient Experience
07785588620
Excellent service as a patient.
[I had 10 days in Colchester Hospital following a bowel cancer operation and I have nothing but praise for the doctors and over worked nurses. I have had regular checkups since then and again have nothing but praise for the work of the doctors and nurses.
The service was good. The way to improve the work of the hospital is to get more staff on the wards and not rush them off their feet.
Tammy Diles replied on
Thank you for your wonderful comments. As a hospital we are striving to improve the patient experience. I will ensure that your comments are shared with the team.
Thank you for taking the time to share your experience.
Should you wish to discuss further please do not hesitate to contact myself.
Kind regards,
Tammy (Head of Patient Experience)
07785588620
Excellent experience in Outpatient Clinic
I recently attended for a follow up appointment in the Rheumatology Clinic at Colchester Hospital and was really pleased with the care I received. Everyone was really helpful and friendly and although I had to wait a little while to see the doctor, communication was good and every stage of the appointment and the waiting areas were clean and comfortable. The clinical staff seemed to have plenty of time to answer my questions and at no stage did I feel rushed. Overall it was a really good experience.
Tammy Diles replied on
Thank you for your wonderful comments. As a hospital we are striving to improve the patient experience. I will ensure that your comments are shared with the team.
Thank you for taking the time to share your experience.
Should you wish to discuss further please do not hesitate to contact myself.
Many kind regards
Tammy (Head of Patient Experience)
Excellent care, excellent staff.
[I have been a patient for many years now. The frontline staff from cleaners to consultants have shown nothing but absolute professionalism, care and attention. The troubles of the last few years and the fact that they are not out of special measures yet, is due to poor management. With the new CEO, now in post to guide them (He’s the first CEO I have had any respect for!) and with the other excellent directors, improvements required to see the reversal of the measures imposed will happen with time. Colchester will be the centre of excellence it already is in my eyes.
Junior Doctors need to listen to the patient, especially those with ongoing conditions and especially to their medication requirements.I hate the term Service user. Makes us sound like drug and or alcohol abusers! One area that holds up the discharge process is pharmacy, this really needs to be on the ball. I was told I could go at about 11.30am. my meds did not arrive until 16.35. 5 hours later!!!
Tammy Diles replied on
Thank you for some very constructive comments. As a hospital we are striving to improve the patient experience. I will ensure that your comments are shared with the team and as a hospital we can learn from your feedback. Thank you for taking the time to share your experience.
Should you wish to discuss further please do no hesitate to contact myself.
Many kind regards,
Tammy (Head of Patient Experience)