Spotlight On...
West Essex
Healthwatch Essex Information Service helps people across the county understand and access health and social care services.
Below is a summary of the top ten topics raised by callers from January – March 2025 about services in West Essex, an area which forms part of the Hertfordshire and West Essex Integrated Care System. For more details, please get in touch with the Information Service: call 0300 500 1895, text 07712395398 or email [email protected].

‘I have had an incorrect diagnosis (Borderline Personality Disorder) on my file for THIRTY YEARS. I had no assessment for this – it resulted from a conversation about work where someone described difficulties as a personality clash, and this was recorded as personality disorder!’
West Essex Caller
‘The GP Surgery have repeatedly refused to register me because I live on a boat; they state on their website that they are taking on new patients and I am in the catchment area, so how can this be?’
West Essex Caller
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21st May 2025
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