West Essex

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West Essex

Healthwatch Essex Information Service helps people across the county understand and access health and social care services.

Below is a summary of the top ten topics raised by callers from July – September 2024 about services in West Essex, an area which forms part of the Hertfordshire and West Essex Integrated Care System. For more details, please get in touch with the Information Service: call 0300 500 1895, text 07712395398 or email [email protected]

0%
GP Complaints
0%
Hospital Complaints
0%
Hospital Discharge
0%
Carers
0%
Mental Health
0%
Social Care Complaints
0%
Elderly Support
0%
Alzheimer’s & Dementia
0%
Housing & Homelessness
0%
Aids & Adaptations

‘My husband was found to have a re-occurrence of bladder cancer following an appointment in June. He then had a pre-assessment appointment at the hospital two weeks later. It’s now September and we have yet to get any clarity on his proposed care and treatment pathway. He does have some complications, but nobody has given us a clear understanding of what will happen next, and we are extremely worried about the delay in any treatment.’

West Essex Caller

‘My experience of when I wanted to talk to someone about mental health was that all they wanted to do was refer me to a self-referral centre and answer messages online. No support is given. I’ve been waiting two years now for support and still haven’t got it from a local provider.’ 

West Essex Caller

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